How To Capture Details Using Webhooks And Condition

Capture customer details based on their interaction (replying or clicking a button in the template) and store them in Google Sheets.

Steps

1. Set Up Webhook Trigger

• Configure the workflow to be triggered by a webhook.

• Copy the provided Webhook URL and paste it into the required Webhooks Section of your platform.

2. Map the Incoming Data

• In the workflow configuration, identify the field where customer data is stored.

• For the Phone Number Field, select "From" as the source.

3. Add a Condition for Button Interaction

• Attach the condition to the Webhook Trigger.

• Set up the condition as follows:

  • Field: message.type

  • Operator: Contains

  • Value: BUTTON (case-sensitive, ensure exact match or copy from bot logs).

4. True Branch: Store Clicked Button Data

• If the condition evaluates to True (customer clicked a button):

  • Extract the relevant details (e.g., phone number, message content).

  • Save the data into the designated Google Sheet.

5. False Branch: Store No Interaction Data

• If the condition evaluates to False (customer did not click any button):

  • Save the details into a Separate Google Sheet to keep track of non-interactive customers.

Summary

• The workflow will differentiate between customers who clicked buttons and those who didn’t.

• Two separate Google Sheets will maintain records for interactive and non-interactive customers.

• Ensure data mapping and webhook integration are correctly tested before going live.\

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