Pre-requisites for Onboarding
Learn about the essential requirements and procedures before starting the onboarding process with DoubleTick.
Verify Your Phone Number
To begin the integration process, you'll need to authenticate your phone number.
This can be done through a call or SMS to verify its functionality.
It's essential to note that your phone number must not be associated with any existing WhatsApp or WhatsApp Business Account hosted by another service provider during integration.
Transition from WhatsApp / WhatsApp Business
If you utilize a WhatsApp account on a mobile device, and you wish to use the same number for WhatsApp API , you'll need to delete the WhatsApp account associated with that number.
Navigate to WhatsApp app > Settings > Account > Delete my account.
Enter your WhatsApp Account Number and click on "Delete My Account"
Note: After integration, WhatsApp will no longer be accessible on your phone, and previous conversation history/contacts will not be migrated.
Alternatively, activate a new phone number for WhatsApp API if you wish to retain the Business WhatsApp Number.
Verify your Facebook Business Account
For added convenience, it's recommended to verify your Facebook Business Account.
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