Pre-requisites for Onboarding

Learn about the essential requirements before starting the onboarding process with DoubleTick.

If you are getting onboarded to the WhatsApp API for the first time, there are a few basic prerequisites you must meet to comply with Meta's WhatsApp Commerce Policy.

If you are an existing WhatsApp API user with another Meta Partner and a verified Facebook Business Manager, please read this article about Migration/Porting for a smooth transition.

Website Requirements

To proceed with the onboarding process, you must have a website that meets the following requirements:

SSL Secured Website: Your website should have a valid SSL certificate (https).
About Us Page: This should contain detailed information about your business.
Contact Us Page: Must include the legal business name, address, and contact number as per the provided documents.
Terms and Conditions: Mentioned terms and conditions.
Privacy Policy: A comprehensive privacy policy must be available.
Copyright Information: The copyright section should contain the legal business name as per the provided documents. Copyright Format: © 2025 (Company Legal Name). All rights reserved.
Compliance with Meta Commerce Policy: Ensure full compliance with the Meta Commerce Policy.

Document Requirements

Required Documents for Business Verification:

Only two documents are required for business verification. The primary document types that are acceptable for business verification are as follows. Make sure that these documents are not expired and are issued by the relevant authorities:

Certificate/Articles of Incorporation
Business Registration or Licence Document
Government-Issued Business Tax Document: This could include a tax certificate. Self-filed tax documents are not accepted.
Business Bank Statement
Utility Bill: A utility bill is only accepted for verifying the business address and phone number. The legal business name must be on the utility bill. A utility bill is not an acceptable document for legal business name verification.

Document Requirements by Country

Country

Required Documents

India

MSME Certificate, Utility Bill, GST Certificate

UAE

Trade License & VAT Certificate

Phone Number

The number you wish to set up as your WhatsApp API number must not be registered on WhatsApp. To avoid any complications, it’s recommended to use a fresh number.

If you want to convert a number from the WhatsApp Business App to an API number connected to DoubleTick, you must either delete the number from WhatsApp or follow the Change Number procedure.

By ensuring that all the above requirements are met, your onboarding process with the WhatsApp API will be streamlined and compliant with Meta's policies.

PreviousDoubleTick Help Center NextHow to Do Meta Facebook Business Verification

Last updated 2 months ago

Website Requirements

To proceed with the onboarding process, you must have a website that meets the following requirements:

SSL Secured Website: Your website should have a valid SSL certificate (https).

About Us Page: This should contain detailed information about your business.

Contact Us Page: Must include the legal business name, address, and contact number as per the provided documents.

Terms and Conditions: Mentioned terms and conditions.

Privacy Policy: A comprehensive privacy policy must be available.

Compliance with Meta Commerce Policy: Ensure full compliance with the Meta Commerce Policy.

Document Requirements

Required Documents for Business Verification:

Certificate/Articles of Incorporation

Business Registration or Licence Document

Government-Issued Business Tax Document: This could include a tax certificate. Self-filed tax documents are not accepted.

Business Bank Statement

Utility Bill: A utility bill is only accepted for verifying the business address and phone number. The legal business name must be on the utility bill. A utility bill is not an acceptable document for legal business name verification.

Phone Number

The number you wish to set up as your WhatsApp API number must not be registered on WhatsApp. To avoid any complications, it’s recommended to use a fresh number.

If you want to convert a number from the WhatsApp Business App to an API number connected to DoubleTick, you must either delete the number from WhatsApp or follow the Change Number procedure.

By ensuring that all the above requirements are met, your onboarding process with the WhatsApp API will be streamlined and compliant with Meta's policies.