DoubleTick Docs
  • Get Started with DoubleTick
    • DoubleTick Help Center | Documentation & Support
    • Pre-requisites for Onboarding
    • How to Do Meta Facebook Business Verification
  • Chat Management
    • Start a New Chat with Customers
    • Manage Customer Conversation on Chat Inbox
    • How to Use Customer Notes
    • How to Use Tags
    • How to Assign Chats
    • How to Block & Unblock Customers
    • How to Manage Conversations
    • What is WhatsApp Opt-in and How to Manage It
    • How to Configure SLA (Service Level Agreement)
  • Broadcast List
    • How to Import Customer Data
    • How to Send and Schedule Broadcast Messages
    • How to Check Broadcast Summary
    • How to Re-Target Your Customers
    • How to Manage Broadcast List Access
    • How to Scheduled Broadcasts
  • Templates
    • Template Categories in WhatsApp API
    • How to Create Message Templates
      • Know the Basic Info for Template Creation
      • How to Use the Content Section in Template
      • How to Add Buttons in Message Template
      • How to use Variables in Message Template
      • How to Preview the Message Template
    • Check Message Template Status
    • Send Template Messages
    • Change Template Details
    • Fix Message Template Rejection
    • WhatsApp Forms
    • Create a Carousel Template Message
  • Customers
    • Create Customer Segments
  • Analytics
    • Setup Analytics
  • Teams
    • Invite Your Team Members
    • Accept Invitations and Log in to DoubleTick
    • Assign & Change Reporting Structure
  • Bot Studio
    • Create and Manage Bots
    • Create Order Bot
    • Set Up Welcome Bot
    • Set Up Stop Bot
    • Set Up Bot Triggers
    • Actions
      • Assign Agent to Customer's Chat
      • How to Use the Close Conversation Feature
      • How to Use Condition Action
      • How to Set Up Google Sheet Action
      • What is WhatsApp Opt-Out and How to Manage It
      • How to Send Interactive List Messages
      • How to Send Interactive Messages
      • How to Send Multimedia Messages
      • How to Set Customer Attributes
      • How to Set Tags
      • How to Set Time Delay on Chatbot
      • How to Set Wait Till Action on Chatbot
  • Settings
    • Edit Your Profile Details
    • Manage Roles
      • How to Use Organization Roles Feature
      • How to Use WhatsApp Account Roles Feature
      • Change Roles of Existing Team Members
    • How to Use Custom Contact Fields
    • Create and Use Quick Replies
    • Send Template Messages
    • Create a WhatsApp Widget on Website
    • How to Use Webhooks to Pass Events to Third-Party
    • Get Developer API
    • How to Manage Channels
    • How to Manage Billing & Invoices
    • Set Up Working Hours
  • WhatsAPP BUSINESS API
    • WhatsApp API Conversations & Categories
    • How Conversation Charges Works
    • What is Frequency Capping
    • How Frequency Capping Works
    • Manage and View Account Quality on Meta
    • Messaging Limits in WhatsApp API
    • Unblock Your WhatsApp API Account
    • Change Your Display Name in Meta WhatsApp Manager
    • Apply for WhatsApp Green Tick
  • Troubleshoot Errors
    • Troubleshoot Common WhatsApp API Errors
  • How to Use DoubleTick? Product Feature Training Videos
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Pre-requisites for Onboarding

Learn about the essential requirements and procedures before starting the onboarding process with DoubleTick.

Verify Your Phone Number

  • To begin the integration process, you'll need to authenticate your phone number.

  • This can be done through a call or SMS to verify its functionality.

  • It's essential to note that your phone number must not be associated with any existing WhatsApp or WhatsApp Business Account hosted by another service provider during integration.

Transition from WhatsApp / WhatsApp Business

  • If you utilize a WhatsApp account on a mobile device, and you wish to use the same number for WhatsApp API , you'll need to delete the WhatsApp account associated with that number.

  • Navigate to WhatsApp app > Settings > Account > Delete my account.

  • Enter your WhatsApp Account Number and click on "Delete My Account"

Note: After integration, WhatsApp will no longer be accessible on your phone, and previous conversation history/contacts will not be migrated.

  • Alternatively, activate a new phone number for WhatsApp API if you wish to retain the Business WhatsApp Number.

Verify your Facebook Business Account

For added convenience, it's recommended to verify your Facebook Business Account.

PreviousDoubleTick Help Center | Documentation & SupportNextHow to Do Meta Facebook Business Verification

Last updated 5 months ago

On this page
  • Verify Your Phone Number
  • Transition from WhatsApp / WhatsApp Business
  • Verify your Facebook Business Account
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