Send Template Messages
Learn how to send template messages on DoubleTick. Follow the steps to send pre-approved messages in both closed and open chat windows.
Send Template: Closed Chat Window
Here's the process for sending a template to closed chat window:
Choose the template you want to share with the customer
Send Template: Open Chat Window
Here's the process for sending a template in an open chat window:
From the popup menu, select the template icon
Choose the desired template from the Template dialog box
Optionally, add any template variables if needed
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