Send Template Messages

Send Template: Closed Chat Window

Here's the process for sending a template to closed chat window:

• In the chat window, Click on Send Template button

• Choose the template you want to share with the customer

• Click on the arrow button & select Send now

Send Template: Open Chat Window

Here's the process for sending a template in an open chat window:

• In the chat window, click on the attachment icon

• From the popup menu, select the template icon

• Choose the desired template from the Template dialog box

• Proceed by clicking the green arrow button

• Optionally, add any template variables if needed

• Finally, click "Send Now" to send the template to the recipient