Send Template Messages
Learn how to send template messages on DoubleTick. Follow the steps to send pre-approved messages in both closed and open chat windows.
Send Template: Closed Chat Window
To perform this action via API, please visit this link
Here's the process for sending a template to closed chat window:
In the chat window, Click on Send Template button
Choose the template you want to share with the customer
Click on the arrow button
& select Send now 
Send Template: Open Chat Window
Here's the process for sending a template in an open chat window:
In the chat window, click on the attachment icon
From the popup menu, select the template icon
Choose the desired template from the Template dialog box
Proceed by clicking the green arrow button
Optionally, add any template variables if needed
Finally, click "Send Now" to send the template to the recipient
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