# Send Template Messages

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## Send Template: Closed Chat Window

*<mark style="background-color:green;">**To perform this action via API, please visit**</mark>* [*<mark style="color:red;background-color:green;">**this link**</mark>*](https://doubletick.readme.io/reference/outgoing-messages-whatsapp-template)

Here's the process for sending a template to closed chat window:

* In the chat window, Click on <mark style="color:green;">**Send Template**</mark> button <img src="/files/nRTon21NObtKKuWLf2cX" alt="" data-size="line">
* Choose the template you want to share with the customer
* Click on the arrow button <img src="/files/PmwcSGsu0336ArSx8DHD" alt="" data-size="line">  & select <mark style="color:green;">**Send now**</mark>  <img src="/files/37BAt3nCw1IqPKYziS1w" alt="" data-size="line">

<figure><img src="/files/1FxIGo8BdrF9jf5p0uQ9" alt=""><figcaption></figcaption></figure>

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## Send Template: Open Chat Window

Here's the process for sending a template in an open chat window:

* In the chat window, click on the attachment icon <img src="/files/qrhu277Fo2xGWEzIinB6" alt="" data-size="line">
* From the popup menu, select the template icon&#x20;

<div align="left"><figure><img src="/files/2LygWpFDJEhToSinSBLq" alt="" width="262"><figcaption></figcaption></figure></div>

* Choose the desired template from the Template dialog box
* Proceed by clicking the green arrow button <img src="/files/I6IchC1tNzSfm5VewA6S" alt="" data-size="line">
* Optionally, add any template variables if needed
* Finally, click "<mark style="color:green;">**Send Now**</mark>" to send the template to the recipient <img src="/files/q4GFqRP7WMDp4MHJwNW0" alt="" data-size="line">

<figure><img src="/files/ZY6wO8gwE7ypU5dGw0Er" alt=""><figcaption></figcaption></figure>


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# Agent Instructions: Querying This Documentation

If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question.

Perform an HTTP GET request on the current page URL with the `ask` query parameter:

```
GET https://learn.doubletick.io/templates/send-template-messages.md?ask=<question>
```

The question should be specific, self-contained, and written in natural language.
The response will contain a direct answer to the question and relevant excerpts and sources from the documentation.

Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.