Send Template Messages

Learn how to send template messages on DoubleTick. Follow the steps to send pre-approved messages in both closed and open chat windows.


Send Template: Closed Chat Window

Here's the process for sending a template to closed chat window:

  • Choose the template you want to share with the customer


Send Template: Open Chat Window

Here's the process for sending a template in an open chat window:

  • From the popup menu, select the template icon

  • Choose the desired template from the Template dialog box

  • Optionally, add any template variables if needed

Last updated