How to Add Buttons in Message Template

Explore how to add buttons in the message template on DoubleTick. Learn to add quick reply buttons, call, or redirection buttons for seamless user interaction and engagement.

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Checkout the video on Template Buttons 👇

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Templates can have a mixture of up to 10 button components total, although there are limits to individual buttons of the same type as well as combination limits. These limits are described below.

• If a template has more than three buttons, two buttons will appear in the delivered message and the remaining buttons will be replaced with a See all options button.

• Tapping the See all options button reveals the remaining buttons

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Phone Number Buttons

• Phone number buttons call the specified phone number when tapped by the app user. Templates are limited to one phone number button.

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URL Buttons

• URL buttons load the specified URL in the device's default web browser when tapped by the app user. Templates are limited to two URL buttons.

Enabling the analytics for your link will allow you to track the number of customers who open it

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Quick Reply Buttons

Quick reply buttons are custom text-only buttons that immediately message you with the specified text string when tapped by the app user. A common use case is a button that allows your customer to easily opt-out of any marketing messages

Templates are limited to 10 quick reply buttons

If using quick reply buttons with other buttons, buttons must be organized into two groups: quick reply buttons and non-quick reply buttons

Examples of valid groupings:

• Quick Reply, Quick Reply

• Quick Reply, Quick Reply, URL, Phone

• URL, Phone, Quick Reply, Quick Reply

Examples of invalid groupings:

• Quick Reply, URL, Quick Reply

• URL, Quick Reply, URL

Button label text chatracter limit: 25 characters maximum

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Marketing-Opt Out Button

Users have the option to unsubscribe from receiving messages simply by clicking on "STOP".

To include a stop button in your template, you can easily do so by selecting the "Add Stop Button" option.

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Custom Button

Custom buttons are quick reply buttons. To add one, click on "Add a Button" and choose "Custom Buttons."

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Rearrange Buttons

You have the flexibility to rearrange the order of your buttons by clicking on the icon located on the left side of the button and dragging it to your desired position.

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Remove Button

To remove a button, simply click on the "X" sign next to it. A confirmation popup will appear, prompting you to confirm the removal. Select "Remove", and the button will be deleted.