DoubleTick Docs
DoubleTick Docs
  • DoubleTick Help Center
  • Get Started with DoubleTick
    • Pre-requisites for Onboarding
    • How to Do Meta Facebook Business Verification
    • DoubleTick Onboarding
  • Chat Management
    • Start a New Chat with Customers
    • Manage Customer Conversation on Chat Inbox
    • How to Use Customer Notes
    • How to Use Tags
    • How to Assign Chats
    • How to Block & Unblock Customers
    • How to Manage Conversations
    • What is WhatsApp Opt-in and How to Manage It
    • How to Configure SLA (Service Level Agreement)
    • Forward Chat Message: Enhancing Communication Efficiency
  • Broadcast List
    • How to Import Customer Data
    • How to Send and Schedule Broadcast Messages
    • How to Check Broadcast Summary
    • How to Re-Target Your Customers
    • How to Manage Broadcast List Access
    • How to Scheduled Broadcasts
    • Send Dynamic PDFs via DoubleTick WhatsApp Broadcast Using Google Sheets
  • How to Create Dynamic Broadcast Channel on DoubleTick
  • Templates
    • Template Categories in WhatsApp API
    • How to Create Message Templates
      • Know the Basic Info for Template Creation
      • How to Use the Content Section in Template
      • How to Add Buttons in Message Template
      • How to use Variables in Message Template
      • How to Preview the Message Template
    • Check Message Template Status
    • Send Template Messages
    • Change Template Details
    • Fix Message Template Rejection
    • WhatsApp Forms
    • Create a Carousel Template Message
    • How to Send Dynamic content in a Single template with DoubleTick
    • How To Create An OTP Template On DoubleTick
  • Customers
    • Create Customer Segments
    • Deleting Customers On DoubleTick
  • Analytics
    • Setup Analytics
  • REPORTS
    • How to Download and Export Reports in DoubleTick
  • Teams
    • Invite Your Team Members
    • Accept Invitations and Log in to DoubleTick
    • Assign & Change Reporting Structure
    • Update a Team Member’s Name in DoubleTick.
  • Bot Studio
    • Create and Manage Bots
    • Create Order Bot
    • Set Up Welcome Bot
    • Set Up Stop Bot
    • Set Up Bot Triggers
    • How to Notify Agents on WhatsApp When Assigned a Lead in DoubleTick
    • Fixing Webhook Phone Numbers: Add Country Codes Automatically
    • How to Integrate WooCommerce with DoubleTick
    • How to Record Customer Responses Using DoubleTick’s Bot Studio and Google Sheets Integration
    • How to Automate Reminders for Template Button Selection in Your Bot
    • Actions
      • Assign Agent to Customer's Chat
      • How to Use the Close Conversation Feature
      • How to Use Condition Action
      • How to Set Up Google Sheet Action
      • What is WhatsApp Opt-Out and How to Manage It
      • How to Send Interactive List Messages
      • How to Send Interactive Messages
      • How to Send Multimedia Messages
      • How to Set Customer Attributes
      • How to Set Tags
      • How to Set Time Delay on Chatbot
      • How to Set Wait Till Action on Chatbot
      • Condition Action In Chat Bot
      • Streamlining Lead Management with Round Robin Agent Assignment Using Bots
  • Settings
    • Edit Your Profile Details
    • Manage Roles
      • How to Use Organization Roles Feature
      • How to Use WhatsApp Account Roles Feature
      • How to Grant Phone Number Access to Agents with Custom Role In DoubleTick
      • Change Roles of Existing Team Members
    • How to Use Custom Contact Fields
    • Create and Use Quick Replies
    • Send Template Messages
    • Create a WhatsApp Widget on Website
    • How to Use Webhooks to Pass Events to Third-Party
    • Get Developer API
    • How to Manage Channels
    • How to Manage Billing & Invoices
      • How to Find the Invoice in DoubleTick
      • How to Update Billing Details in DoubleTick
    • Set Up Working Hours
    • Integrations
      • Streamline Appointment Booking on DoubleTick Using Zapier and Google Calendar
      • Automating WhatsApp messages on DoubleTick on column updates on Google Sheet
      • Automatic updates from Gsheet Database
      • Tally Prime Integration
      • Indiamart & DoubleTick Integration
      • How to Integrate My Operator with DoubleTick via Webhook to Send Templates
      • How to Integrate QuickSell with DoubleTick
    • How To Enable Browser Push Notification For DoubleTick Messages
    • How to Update Your Display Name On Facebook Business Account
    • Import WhatsApp Chats
  • WhatsAPP BUSINESS API
    • WhatsApp API Conversations & Categories
    • How Conversation Charges Works
    • Manage and View Account Quality on Meta
    • Messaging Limits in WhatsApp API
    • Unblock Your WhatsApp API Account
    • Change Your Display Name in Meta WhatsApp Manager
    • Apply for WhatsApp Green Tick
    • How To Update the Display Picture (DP) in Facebook Business Manager
  • Troubleshoot Errors
    • Troubleshoot Common WhatsApp API Errors
    • Per-User Marketing Template Message Limits
    • Unsupported Message: Understanding WhatsApp API Restrictions and How They Affect Communication
    • What is Frequency Capping
      • How Frequency Capping Works
    • How to Link Your WhatsApp API Phone Number to a Facebook Page
    • How to Use DoubleTick? Product Feature Training Videos
    • How To Resolve META Maintaining Healthy Ecosystem Delivery Error: A Step-by-Step Guide
  • How to Identify and Resolve Duplicate Keywords in Bot Configurations
  • Logging Out A Member From All Devices in DoubleTick
  • How to Use Newline Characters in Template Variables In DoubleTick
  • How To Login To DoubleTick
  • How To Logout From DoubleTick
  • Re-Engagement Error While Sending a Message in the Open Reply Window
  • How to Resolve the "Please Fill All Fields" Error in Templates On DoubleTick
  • How To Troubleshoot the "Spam Rate Limit Hit" Error in DoubleTick
  • How to resolve the "404 – File or Directory Not Found" error when exporting an Excel sheet?
  • How To Capture Details Using Webhooks And Condition
  • Understanding the “Only 30 Groups Can Be Created at One Time” Error in DoubleTick
  • Stay Ahead with WhatsApp: Important Updates from Meta
  • Meta Pauses WhatsApp Marketing Messages for U.S. Customers
  • Understanding and Troubleshooting the "New Bot Failure Alert" Email
  • Marketing Message Lite
  • TOPIC WISE VIDEO LIST
    • Page 1
  • How to Integrate QuickSell with DoubleTick
  • Appointment Booking
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On this page
  • How to implement working hours?
  • #1 Set Time Zone
  • #2 Configure Working Hours
  • #3 Working hours for special days
  • #4 Automatically assign team members based on availability
  • #5 Send away message for working hours
  • #6 Setup holidays
  1. Settings

Set Up Working Hours

Learn to set up working hours on DoubleTick. Define operational hours, assign agents, and customize messages for non-working hours and holidays.

PreviousHow to Update Billing Details in DoubleTickNextIntegrations

Last updated 1 year ago


How to implement working hours?

To access the Working Hours configuration:

  • Navigate to the Settings menu on the left panel

  • Scroll down until you find the Working Hours section

  • Click on Working Hours to open the configuration panel, where you can define operational hours, assign agents, and customize messages for non-working hours.


#1 Set Time Zone

Click on the drop-down, select the time zone that corresponds to your operational location or the region where your team functions.


#2 Configure Working Hours

  • Click on the "Add Hours" button

  • This action will open a pop-up titled "Add Working Hours."

  • Select the working days by clicking on the Working hours drop down.

  • Choose the start time and end time for selected working day.

  • After configuring the working hours, click on the "Save" button to apply the changes

  • The working hours for Monday have been successfully added.

If your working hours span from Monday to Friday, you can configure them as follows:

  1. Click on the "Add Hours" button.

  2. Select Monday as the working day and set the start time and end time for Monday.

  3. Repeat the process for Tuesday, Wednesday, Thursday, and Friday, configuring the working hours accordingly. 👇


#3 Working hours for special days

Specify dates for altered working hours when your team's schedule diverges from the usual daily operating hours.

  • Click on "Add Hours" button.

  • A "Add special working hours" pop up will appear, select Custom Start Date, Custom End Date, Start Time and End Time

  • After configuring the working hours, click on the "Save" button to apply the changes

  • The working hours for 13th March 24 to 15 March 24 have been successfully added!


#4 Automatically assign team members based on availability

Implement automatic assignment of team members based on their availability. Our system will identify the most suitable available person and rotate assignments among your team members using a round-robin approach.

To assign team members to handle chats during working hours:

  1. A pop-up labeled "Assign To" will appear.

  2. Select the agents you want to assign for the working hours.

  3. Click on the "Assign" button to confirm the assignments.


#5 Send away message for working hours

During working hours, if no team members are available to chat, an automated away message can be sent to notify customers of the unavailability.

To customize the away message for working hours:

  1. Click on the "Edit" button.

  2. A pop-up titled "Edit Away Message for Working Hours" will appear.

  3. Enter your custom message in the provided text field.

Set away message added successfully!


#6 Setup holidays

To set up holidays, access the holiday configuration. Add the dates corresponding to the holidays when your team will be off.

To add a holiday:

  1. Click on the "Add Holiday" button.

  2. A pop-up labeled "Add Holiday" will appear.

  3. Enter the holiday name and date.

  4. Click on the "Save" button to confirm the addition of the holiday.

Good Firday Holiday added succesfully!

#7 Send away message for holidays

Customize the away message for holidays to notify customers of team unavailability during those times.

To add an away message for holidays:

  1. Click on the "Edit" button.

  2. An "Edit Away Message for Holidays" pop-up will appear.

  3. Enter your customized holiday message.

  4. Click on the "Set Away Message" button to save the message.

Holiday set away message added successfully!

You can delete a working hour by click on the delete button

Click on the "Edit" button.

Click on the "Set Away Message" button to apply the changes.

To add more custom working hours click on "Add Hours" and repeat the process
The selected agents will be assigned to handle chats during the designated working hours.
To add more holidays click on "Add Holidays" button and repeat the process