How to Automate Reminders for Template Button Selection in Your Bot
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Last updated
Last updated
If your bot sends a template message consisting of buttons to users, there might be scenarios where users fail to interact with the buttons within a specified time frame. To ensure the conversation flow continues and to remind users to engage, you can set up an automated process to send a reminder template. . how to implement this step-by-step
Step-by-Step Guide Step 1: Setting Up Customer Attributes
In the "On Template Delivered" event, connect the button to the "Set Customer Attribute" component.
Select an attribute (e.g., Selected Bot Button) and assign a value that matches the button name in the template. a) For instance, if your button is labeled "Get Started," set the value of Selected Bot Button to "Get Started." This step helps the bot track whether the user interacts with a specific button.
Step 2: Adding a Time Delay
Connect the "On Template Delivered" event to a "Time Delay" component.
Set the desired duration for the delay. This defines the waiting period before the bot checks if the user has clicked any button. a) Example: Set a delay of 5 minutes
Step 3: Adding a Condition to Check User Interaction
After the time delay, add a "Condition" component to verify if the user has clicked a button.
Configure the condition to check the value of the Selected Bot Button attribute. o a) If the attribute is not set (i.e., the user hasn’t clicked any button), proceed to the next step. b) If the attribute is set (i.e., the user has clicked a button), end the flow or proceed with the conversation
Step 4: Sending a Reminder Template
If the user hasn’t clicked any button (based on the condition), connect the condition’s "False" path to another template message.
Craft a reminder template asking the user to select a button to continue the flow. a) Example: "It seems you haven’t made a selection yet. Please choose an option below to proceed."
Include the same set of buttons or an updated list, depending on your flow requirements
Step 5: Optional Logging and Tracking
Optionally, log the user’s inactivity or track users who did not interact with the buttons. This can help you analyze engagement and refine your bot’s design
