# How to Use DoubleTick? Product Feature Training Videos ## DoubleTick Setup
ViewSend yourself a test message to your freshly setup WhatsApp API number - from any WhatsApp Number
ViewHow to invite your team members on DoubleTick
ViewHow team member should accept invitation to login to DoubleTick
ViewAssigning reporting manager and changing reporting structure on DoubleTick
ViewHow to Set Up Your WABA Profile
ViewAdding multiple WhatsApp numbers to your account
## Introduction to Templates
TemplatesA : What are templates and why are templates needed? What is the approval process?
TemplatesB : What is the Approval Process for templates ?
TemplatesC : Different types of WhatsApp Templates Categories
TemplatesComplete guide to creating and managing templates:: Static Text and Media Templates
TemplatesTemplate with Variables
TemplatesTemplates with Buttons
TemplatesMy template is not getting approved/My template is rejected. What should I do?
TemplatesBest practices for creating effective templates. Ensure high ROI. Also prevent your number from getting banned by using STOP button
Templates

Sending template messages via DoubleTick API.

How to make a public cloud media URL using Google Drive.

Understand how to change the media header of the approved template with a public media URL using API. How to Pass your System attribute values as an array in the template, which will get auto-populated in place of the template variables

ViewHow to change template header media [image or video or pfd] of existing approved template without the need to re-register the template
## Broadcast
TemplatesA : How to import your customer data to create Multiple Broadcast channels in DoubleTick via Excel upload. Send a template in the channel using the uploaded data.
TemplatesB : How to unlock unlimited broadcast potential :: What is the conversation limit and how to increase my conversation limit?
TemplatesC : How to send broadcasts or Schedule a broadcast for future date. Explaination of Static and Dynamic Customer Attribute Data mapping while sending template. Explaination of Scheduled Broadcasts section and how to delete scheduled broadcasts.
TemplatesD : Important : Tips for effective broadcasting and how to ensure you don’t get blocked
## Customer Segment
Customer Segments [ What are customer segments and why are they needed? Two types of customer segments - Static and Dynamic]
CreateSegmentCreating and managing custom fields
CreateSegmentHow to create and manage static customer segment and dynamic customer segments on DoubleTick and understanding the difference.
## Effective Customer Communication
Tags
CreateSegmentCustomer Notes
CreateSegmentFilter
CreateSegmentHow to create and use QUICK REPLIES and save time ? Also see when and how to use MARK AS READ and CLOSE CONVERSATION buttons on chat.
## Analytics
CreateSegmentAnalyzing Usage | How to use analytics to create, edit and view conversation statistics in count or graphical format
## Basic Bots & Automations
Introduction to Bots and Flows on DoubleTick
Triggers over view
Action over view
BotsAutomatically Send a hello message when a customer says Hi and assign one of your team members to the chat.
BotsAutomatically Send a template message when a new row gets added to Google sheet.
BotsAutomatically Send a template message when a customer is assigned an agent.
BotsHow to send an interactive message with 3 buttons when a new lead comes and also apply a new lead Tag
BotsWhen a new lead is received form CTWA[Click to WhatsApp Ad] | Automatically send message with 10 options [Interactive List] | and then push the data to Google Sheet
BotsSend a sorry message when a customer clicks on the unsubscribe button on your template and automatically opt the customer out to ensure they don’t receive future messages.
BotsDRIP CAMPAIGN BOT : Sequence 3 follow-up TEMPLATE messages in a gap of 4 hours using TIME DELAY ACTION COMPONENT | This trigger should be when a template gets delivered via broadcast or inside a chat. Test it out by giving a gap of 10 seconds between each templates to be delivered."
## Advanced Bots
BotsHow to create QR code or WhatsApp Chat links that redirects your customer to Your WA API number and triggers a bot automatically.
BotsOn receiving Data From Google Form via Google Sheet, send a template immediately and schedule a birthday message as per the Date of Birth captured in Form. Use same concept to receive data via webhooks while keeping the remaining bot journey untouched.
BotsMaking API calls from DoubleTick Bot builder | Using Conditions to branch paths before and after API calls | Demonstration on how to use the API response in furthur bot flow.
BotsHow to Create custom Chat Widgets, link with bots and create automated journey for your website traffic
## Settings
SettingsHow to recharge your wallet and access invoices from DoubleTick | Why healhy wallet balance is important for preventing bots and template messages broadcast failure | Understanding the data in conversation cost report and who can access it.
SettingsEdit profile details like name, login number [with option to change for owner], and email ID. BONUS - why email ID is required and how to use agent info in bot.
SettingsRoles | How to create a custom role to restrict access of my team members | How to change role of existing team member | Difference between WABA role & Org role
SettingsHow to use Webhooks to pass event based DoubleTick data to 3rd Party CRM or ERP for real-time update | Where to find the developer key and sample Webhook Payloads
## Facebook Business Manager Verification
FBMVerificationHow to get your Facebook Business Manager Verification done successfully and unlock unlimited broadcasting potential.