How to Change WhatsApp API Display Image from Facebook Business Manager
📌 Image Requirements
Before uploading your image, make sure it meets the official WhatsApp Business API standards.
Supported file formats
.jpg, .png, .svg
Maximum file size
5 MB
Recommended dimensions
640 × 640 pixels
⚠️ Important: Images that are too large, too small, or in the wrong format may fail to upload or appear blurry once published.
🧰 If Your Image Isn’t the Correct Size
If your logo or image isn’t exactly 640 × 640 pixels, you can easily fix it before uploading.
Option 1: Use ChatGPT to Resize
Simply share your image here and ask:
“Can you resize this image to 640 × 640 pixels for WhatsApp API?”
I’ll adjust it instantly and send you the optimized version.
Option 2: Use the iLoveIMG Resize Tool
If you’d like to do it manually:
Go to iLoveIMG Resize Tool.
Upload your logo or image.
Untick the box that says Maintain aspect ratio.
Enter:
Width: 640
Height: 640
Click Resize Image and download the resized version.
Your image is now ready to upload.
Upload via Facebook Business Account
If you manage your WhatsApp account through Meta Business Manager, you can also update your display image directly in WhatsApp Manager.
Steps:
Log in to your Facebook Business Account (the one connected to your DoubleTick WhatsApp number).
In your DoubleTick Dashboard, open Settings → Manage WABAs.
Again, make sure you have Admin/Owner access.
Next to your WABA number, click the three dots (⋮) and select Go to FBM Account.
This will redirect you to your Meta WhatsApp Manager.
In WhatsApp Manager, go to the Phone Numbers section.
Select your DoubleTick API number.
Click the Profile tab.
Under Profile Photo, click Choose File.
Upload your 640 × 640 pixel image.
Click Save Changes.
That’s it! Your new logo will now update on your WhatsApp Business API profile.
⏱️ Update Time: Profile images usually update within 5 minutes, but Meta’s system may take a few hours to fully propagate the change across WhatsApp’s network.
💡 Troubleshooting & Tips
If your new logo doesn’t appear right away:
Wait for a few hours — image updates are cached and take time to sync.
Ensure the image meets all requirements (format, size, and dimensions).
Avoid uploading images with transparent backgrounds — WhatsApp sometimes displays them incorrectly.
If you still don’t see the update after 24 hours, contact DoubleTick Support for assistance.
🧠 Best Practices for Business Display Images
Use a recognizable logo: It should clearly represent your brand — avoid text-heavy or busy images.
Center your logo: Make sure the main element fits neatly within a circle when cropped.
Stick to your brand colors: Consistency across your website, social media, and WhatsApp helps customers trust your business.
Avoid low-resolution files: Blurry or pixelated images can appear unprofessional.
🧭 Key Takeaway
Your display image is often your customer’s first visual impression of your business on WhatsApp. By keeping it properly sized, clear, and consistent, you ensure that every message sent through your DoubleTick API number reflects professionalism and trust.
Whether you upload it through the DoubleTick Dashboard or your Facebook Business Account, these small steps go a long way in strengthening your brand identity across WhatsApp.
Last updated