Understanding DoubleTick API Rate Limits
When you send messages or perform actions using DoubleTick, there are limits on how many requests you can make per second or per minute. These limits are called rate limits, and they help keep the system stable and prevent delays for everyone.
If you’re not very technical, don’t worry—this article will explain everything in simple terms and show you the key numbers you need to know.
What Are Rate Limits?
Think of DoubleTick as a busy post office. You can send letters (messages, media, or updates), but if you try to send too many at once, the system slows down to handle the load.
A rate limit tells you:
How many requests you can send
How fast you can send them
If you exceed the limit, the system will temporarily block your extra requests until it’s safe to continue. This keeps your messages reliable and prevents errors.
Common Actions and Their Rate Limits
Here’s a simple table showing the most common things you can do in DoubleTick and how often you can do them.
Send Template Message
1 request per 600 seconds
Templates are official messages that follow WhatsApp rules. Only 1 template request every 10 minutes.
Send Text Message
150 requests per second
Quick text messages are faster to send.
Send Video Message
15 requests per second
Videos take more resources, so fewer can be sent at once.
Send Audio Message
15 requests per second
Audio messages are similar to video in size.
Send Image Message
100 requests per second
Images are faster than video but slower than text.
Send Document
25 requests per second
Documents include PDFs, spreadsheets, etc.
Send Location
5 requests per second
Locations need extra processing, so the limit is lower.
Send Interactive Message
100 requests per second
Messages like buttons or menus can be sent quickly.
Broadcast Message
5 requests per second
Sending to multiple people at once requires more resources.
Export Chats
1 request per second
Chat exports take time to process, so the limit is low.
Check Wallet Balance
100 requests per second
Quick checks on your balance can happen more often.
Manage Teams & Roles
1–25 requests per second
Assigning team members or roles happens occasionally, not every second.
Upload Media
100 requests per second
Media like images, videos, or audio can be uploaded fairly quickly.
Register or Manage Webhooks
1 request per second
Webhooks are advanced notifications for your system.
⚠️ Tip: If you’re sending multiple messages at once, try to space them out instead of sending all at once. This prevents hitting the rate limit and ensures your messages go through smoothly.
Why This Matters for You
Reliable Messaging: Following rate limits ensures all your messages are delivered.
Avoid Errors: Sending too many requests at once can cause errors or failed messages.
Better Planning: Knowing these limits helps you schedule campaigns and automations without interruptions.
Quick Tips for Non-Tech Users
Use Automated Campaigns Carefully – When sending broadcasts or campaigns, don’t exceed the recommended limits.
Media Messages Take More Time – Videos, audio, and documents need extra processing. Send in smaller batches.
Check Before Sending Templates – Since templates have very strict limits, plan their use wisely.
Ask for Help – If you’re unsure about limits or face errors, reach out to DoubleTick Support before sending a large batch.
By keeping these limits in mind, you can make the most out of DoubleTick while keeping your messages reliable, fast, and safe.
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