How to Create and Use Quick Replies (with Media) on DoubleTick

Responding fast and consistently is the heartbeat of great customer communication — and that’s exactly where Quick Replies come to the rescue!

Whether it’s a friendly greeting, a payment reminder, or a product brochure — you can now create Quick Replies with text, images, videos, PDFs, or audio attachments to respond faster and more effectively.

Let’s explore how you can create, customize, and use Quick Replies like a pro 🚀

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✅ What Are Quick Replies?

Quick Replies are pre-saved message templates that help you reply to customers instantly without typing the same response again and again. You can include text, emojis, and even media attachments — ensuring your messages are not just fast but also rich and engaging.

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🧭 Where to Find Quick Replies

You can access and manage your Quick Replies from the Settings panel in your DoubleTick Dashboard. To do this, log in to your DoubleTick Dashboard, open the left-hand menu, click on Settings, and then select Quick Replies from the options listed there.

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⚙️ How to Create a Quick Reply (with Media)

Follow these simple steps to create your own reusable Quick Reply 👇

🪄 Step 1: Open Quick Replies

1. From your DoubleTick Dashboard, look at the left-hand panel.

2. Click Settings.

3. Under the Settings menu, select Quick Replies (it may appear as “Quick Replies – Manage your quick replies”).

🪄 Step 2: Add a New Quick Reply

Click the Add Quick Reply button in the top-right corner. This opens a new window to create your reply.

🪄 Step 3: Fill in the Quick Reply Details

Field	Description
Shortcut	Enter a short keyword (max ~30 characters). Example: /thanks or /welcome. This shortcut lets you access the Quick Reply in chat instantly.
Visibility	Choose who can access this Quick Reply: 🔹 Everyone – visible to all users on your team 🔹 Only Me – private to your account
Message	Type your saved message (max ~4000 characters). You can include emojis & links in the message.
Add Media (Optional)	Attach images, videos, PDFs, or audio files by either: - Dragging and dropping into the upload area - Clicking Upload from Computer

📎 Supported Media Formats and Size Limits

Media Type	Maximum Size	Supported Formats
Image	5 MB	JPEG, PNG
Video	16 MB	MP4
PDF	100 MB	PDF
Audio	16 MB	MP3

💡 Pro Tip: Combine text + media for better engagement. Example — “Here’s our price list 👇” and attach your catalog PDF.

📎 Example Uses:

• Attach a PDF brochure of your products

• Include a promotional image for campaigns

• Send a quick thank-you audio note

🪄 Step 4: Preview Before Saving

A Message Preview appears on the right-hand side showing exactly how your Quick Reply will appear in the chat. Check the formatting, media placement, and overall look.

🪄 Step 5: Save Your Quick Reply

Click Save (top-right corner) once everything looks perfect. Your new Quick Reply will instantly appear in your list and be ready for use in all chats.

🎉 Congratulations! You’ve successfully created a Quick Reply (with media).

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📽️ Watch How It Works (GIF Demo) Here’s a short visual demonstration showing how to create and use a Quick Reply with a media attachment — from setup to sending it in chat.

This short walkthrough shows the exact flow — adding a shortcut, attaching media, previewing it, saving it, and finally sending it in a chat.

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🧠 New Features & Highlights

Here’s what’s new and exciting in the Quick Reply feature:

• Attach Media: You can now add images, videos, PDFs, and audio files — previously, Quick Replies supported text only.

• Visibility Controls: Decide if your reply is for Everyone or Only Me.

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💬 How to Use a Quick Reply in Chat

Now that your Quick Reply is ready, let’s use it in a real conversation!

🔹 Step 1: Type “/” in the Chat Box

In any chat window, type / in the message input field. A list of all available Quick Replies will appear automatically.

🔹 Step 2: Search for Your Shortcut

Type your shortcut keyword — for example, /thanks or /brochure. The list will instantly filter matching Quick Replies.

🔹 Step 3: Select and Personalize

Click the desired Quick Reply. It will load into the message input box, where you can make quick edits — such as adding the customer’s name, updating the order ID, or even changing the attached media if needed.

🔹 Step 4: Send It!

Press Enter or click Send to deliver your message (and attached media) instantly.

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🚀 Why Quick Replies (with Media) Are Game-Changers

Benefit	Description
💨 Faster Responses	Send pre-saved messages instantly.
📎 Supports Multimedia	Send images, PDFs, videos, and audio without re-uploading each time.
🧠 Improved Consistency	Ensure your team uses the same approved responses.
🤝 Team Collaboration	Shared replies streamline workflows.
💬 More Engaging Chats	Combine visuals and text for richer conversations.

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🧩 Example Quick Replies You Can Create

Shortcut	Example Message	Media
/thanks	“Thank you for reaching out! We appreciate your time 😊.”	None
/brochure	“Here’s our latest product catalog. Please have a look 👇”	PDF or image
/payment	“You can complete your payment securely using this link: [payment link].”	None
/intro	“Hey, welcome to our business! Here’s a short video about what we do 👇”	Video

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⚠️ Troubleshooting Tips

Issue	Possible Cause	Solution
Quick Reply doesn’t show	Shortcut typed incorrectly	Always start with “/”
File upload failed	File too large or unsupported format	Check format and size limits listed above
Team can’t see Quick Reply	Visibility set to “Only Me”	Edit and set visibility to “Everyone”

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✅ Summary

Quick Replies (with Media) make your messaging faster, smarter, and more engaging. Use them to save time, maintain consistency, and deliver professional, rich responses with just one click.

💡 Pro Tip: Review and update your Quick Replies regularly to match new campaigns, FAQs, or seasonal offers — keeping your communication relevant and on-brand