# How to Create and Use Quick Replies (with Media) on DoubleTick
Responding fast and consistently is the heartbeat of great customer communication — and that’s exactly where **Quick Replies** come to the rescue!
Whether it’s a friendly greeting, a payment reminder, or a product brochure — you can now create **Quick Replies** with **text, images, videos, PDFs, or audio attachments** to respond faster and more effectively.
Let’s explore how you can create, customize, and use Quick Replies like a pro 🚀
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### ✅ What Are Quick Replies?
Quick Replies are **pre-saved message templates** that help you reply to customers instantly without typing the same response again and again.\
You can include **text, emojis, and even media attachments** — ensuring your messages are not just fast but also rich and engaging.
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### 🧭 Where to Find Quick Replies
You can access and manage your Quick Replies from the **Settings panel** in your DoubleTick Dashboard.\
To do this, log in to your DoubleTick Dashboard, open the left-hand menu, click on **Settings**, and then select **Quick Replies** from the options listed there.
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### ⚙️ How to Create a Quick Reply (with Media)
Follow these simple steps to create your own reusable Quick Reply 👇
#### 🪄 Step 1: Open Quick Replies
1. From your DoubleTick Dashboard, look at the **left-hand panel**.
2. Click **Settings**.
3. Under the Settings menu, select **Quick Replies** (it may appear as “Quick Replies – Manage your quick replies”).
#### 🪄 Step 2: Add a New Quick Reply
Click the **Add Quick Reply** button in the top-right corner.\
This opens a new window to create your reply.
#### 🪄 Step 3: Fill in the Quick Reply Details
| Field | Description |
| ------------------------ | ---------------------------------------------------------------------------------------------------------------------------------------------------------------------------------- |
| **Shortcut** | Enter a short keyword (max \~30 characters). Example: `/thanks` or `/welcome`. This shortcut lets you access the Quick Reply in chat instantly. |
| **Visibility** |
Choose who can access this Quick Reply: 🔹 Everyone – visible to all users on your team 🔹 Only Me – private to your account
|
| **Message** | Type your saved message (max \~4000 characters). You can include emojis & links in the message. |
| **Add Media (Optional)** |
Attach images, videos, PDFs, or audio files by either: - Dragging and dropping into the upload area - Clicking Upload from Computer
|
📎 **Supported Media Formats and Size Limits**
| Media Type | Maximum Size | Supported Formats |
| ---------- | ------------ | ----------------- |
| **Image** | 5 MB | JPEG, PNG |
| **Video** | 16 MB | MP4 |
| **PDF** | 100 MB | PDF |
| **Audio** | 16 MB | MP3 |
💡 **Pro Tip:** Combine text + media for better engagement. Example — “Here’s our price list 👇” and attach your catalog PDF.
📎 **Example Uses:**
* Attach a **PDF brochure** of your products
* Include a **promotional image** for campaigns
* Send a **quick thank-you audio note**
#### 🪄 Step 4: Preview Before Saving
A **Message Preview** appears on the right-hand side showing exactly how your Quick Reply will appear in the chat.\
Check the formatting, media placement, and overall look.
#### 🪄 Step 5: Save Your Quick Reply
Click **Save** (top-right corner) once everything looks perfect.\
Your new Quick Reply will instantly appear in your list and be ready for use in all chats.
🎉 Congratulations! You’ve successfully created a Quick Reply (with media).
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📽️ **Watch How It Works (GIF Demo)**\
Here’s a short visual demonstration showing how to **create and use a Quick Reply with a media attachment** — from setup to sending it in chat.
This short walkthrough shows the exact flow — adding a shortcut, attaching media, previewing it, saving it, and finally sending it in a chat.
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### 🧠 New Features & Highlights
Here’s what’s new and exciting in the Quick Reply feature:
* **Attach Media:** You can now add **images, videos, PDFs, and audio files** — previously, Quick Replies supported text only.
* **Visibility Controls:** Decide if your reply is for *Everyone* or *Only Me*.
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### 💬 How to Use a Quick Reply in Chat
Now that your Quick Reply is ready, let’s use it in a real conversation!
#### 🔹 Step 1: Type “/” in the Chat Box
In any chat window, type **/** in the message input field.\
A list of all available Quick Replies will appear automatically.
#### 🔹 Step 2: Search for Your Shortcut
Type your shortcut keyword — for example, `/thanks` or `/brochure`.\
The list will instantly filter matching Quick Replies.
#### 🔹 Step 3: Select and Personalize
Click the desired Quick Reply.\
It will load into the message input box, where you can make quick edits — such as adding the customer’s name, updating the order ID, or even changing the attached media if needed.
#### 🔹 Step 4: Send It!
Press **Enter** or click **Send** to deliver your message (and attached media) instantly.
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### 🚀 Why Quick Replies (with Media) Are Game-Changers
| Benefit | Description |
| --------------------------- | -------------------------------------------------------------------- |
| 💨 **Faster Responses** | Send pre-saved messages instantly. |
| 📎 **Supports Multimedia** | Send images, PDFs, videos, and audio without re-uploading each time. |
| 🧠 **Improved Consistency** | Ensure your team uses the same approved responses. |
| 🤝 **Team Collaboration** | Shared replies streamline workflows. |
| 💬 **More Engaging Chats** | Combine visuals and text for richer conversations. |
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### 🧩 Example Quick Replies You Can Create
| Shortcut | Example Message | Media |
| ----------- | -------------------------------------------------------------------------- | ------------ |
| `/thanks` | “Thank you for reaching out! We appreciate your time 😊.” | None |
| `/brochure` | “Here’s our latest product catalog. Please have a look 👇” | PDF or image |
| `/payment` | “You can complete your payment securely using this link: \[payment link].” | None |
| `/intro` | “Hey, welcome to our business! Here’s a short video about what we do 👇” | Video |
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### ⚠️ Troubleshooting Tips
| Issue | Possible Cause | Solution |
| -------------------------- | ------------------------------------ | ----------------------------------------- |
| Quick Reply doesn’t show | Shortcut typed incorrectly | Always start with “/” |
| File upload failed | File too large or unsupported format | Check format and size limits listed above |
| Team can’t see Quick Reply | Visibility set to “Only Me” | Edit and set visibility to “Everyone” |
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### ✅ Summary
Quick Replies (with Media) make your messaging **faster, smarter, and more engaging**.\
Use them to save time, maintain consistency, and deliver professional, rich responses with just one click.
💡 **Pro Tip:** Review and update your Quick Replies regularly to match new campaigns, FAQs, or seasonal offers — keeping your communication relevant and on-brand
