# How to Use Tags
#### **What Are Tags?**
Tags are labels you can attach to conversations to help you identify and group customers. For example, you can tag a customer as "Purchased," "Follow-up," or "CSAT" to keep your inbox organized.
**Tags are now displayed in the Details column on the right side panel of the chat. This is a change from the earlier placement where tags appeared in the top bar of the chat.**
***
#### **How to Create a Tag**
Before applying tags, you need to create them in Settings.
1. Go to **Settings** and search for **Tags.**
2. Click on **Manage Tags.**
3. Click on the **Create New Tag** button in the top right corner.
4. Enter a name for your tag. For example, "Purchased."
5. Click **Create.**
The tag will now be available to use across all chats.
***
#### **How to Apply Tags to a Single Chat**
1. Open the chat you want to tag.
2. On the **right side panel,** click the **plus icon** next to Tags.
3. Select **multiple tags** from the list.
4. Click **Apply.**
5. A confirmation pop-up will appear. Click **Apply** to confirm.
All selected tags will be applied to that conversation at once.
***
#### **How to Apply Tags to Multiple Chats at Once**
1. Go to the **Chats** section.
2. Click the **Select icon** (next to the search icon at the top).
3. Select all the chats you want to tag by clicking on them.
4. Click the **three dots** icon.
5. Select **Add Tags** from the options.
6. Choose one or multiple tags from the pop-up.
7. Click **Apply.**
8. A confirmation pop-up will appear. Click **Apply** to confirm.
The selected tags will be applied to all chosen conversations.
***
#### **How to Remove a Tag from a Chat**
1. Open the chat from which you want to remove a tag.
2. On the **right side panel,** click the **plus icon** next to Tags.
3. **Deselect** the tag you want to remove.
4. Click **Apply.**
5. A confirmation pop-up will appear. Click **Apply** to confirm.
The tag will be successfully removed from that conversation.
***
#### **How to Delete a Tag**
Deleting a tag removes it permanently from DoubleTick.
1. Go to **Settings** and search for **Tags.**
2. Click on **Manage Tags.**
3. Find the tag you want to delete. Click the **delete icon** next to it.
4. A confirmation pop-up will appear asking if you are sure you want to delete the tag.
5. Click **Delete** to confirm.
The tag will be permanently deleted and will no longer be available across any chats.
***
#### **Summary**
Tags help you stay organized by labeling conversations based on customer type, status, or any category relevant to your business. You can **create tags** from Settings > Manage Tags, **apply or remove tags** from the Details column on the right side panel of any chat, and **bulk tag multiple conversations** using the select option in the Chats section. Use tags to filter and segment customers easily for better follow-up and lead management.
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