# How to Use Tags *** ## How to Add Tags for Efficient Lead Management 👇 **To perform this action via API, please visit** [**this link**](https://doubletick.readme.io/reference/customer-assign-tags-custom-fields) {% embed url="" %} *** ## How to Create Tags ? * Click on the Tag Icon on Chat Screen
* An "Add a tag" pop up will appear on screen 👇
* Enter "create" into the search bar, and you'll find a button labeled "**Create new tag****.**"
* Upon clicking "Create New Tag," a pop-up will appear. Enter the tag name and click the "**Create New Tag**" button to complete the process.
* Tag Created Successfully!
*Similarly you can create multiple tags 👇*
*** ## How to Apply Tags ? * To apply a tag, choose the tag you want to assign to the customer, and then click on the "**Apply**" button.
* A confirmation pop-up will appear select "Apply" to continue
* Tag Applied Successfully! ***Tags are displayed on the header of the chat and on Chat View for easy identification and reference***
*** ## How to Apply Multiple Tags for a customer? * Select multiple tags and click Apply
* Multiple selected tags have been applied successfully
*** ## How to assign multiple tags to several customers ? * On Chat Feed click on the tick mark icon **✔**
* Click to choose customers you want to assign Tags
* Click on the 3 dots and select Apply tag
* "Add a tag" pop-up will appear; choose the tags you want to assign to the customers and click on "**Apply"**
* A confirmation pop-up will appear select "**Apply**" to continue
* Tags have been successfully added for the selected customers 👇
*** ## How to remove tags ? * Click on the tag icon on the chat screen. Deselect the tags you wish to remove and click on **Apply**. * A confirmation pop-up will appear select "**Apply**" to continue * Tags will be successfully removed
*** ## How to Delete Tags? * Click on the Tag Icon on Chat Screen * On click on the tag icon, an "**Add a Tag**" pop-up will appear, displaying a list of all existing tags * Hover over the tag you wish to delete to reveal the delete icon on the right side, click on the icon * A delete tag confirmation will appear * Click on the **Delete** button to confirm, and the tag will be deleted
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