# How to Use Tags
***
## How to Add Tags for Efficient Lead Management 👇
**To perform this action via API, please visit** [**this link**](https://doubletick.readme.io/reference/customer-assign-tags-custom-fields)
{% embed url="" %}
***
## How to Create Tags ?
* Click on the Tag Icon on Chat Screen
* An "Add a tag" pop up will appear on screen 👇
* Enter "create" into the search bar, and you'll find a button labeled "**Create new tag****.**"
* Upon clicking "Create New Tag," a pop-up will appear. Enter the tag name and click the "**Create New Tag**" button to complete the process.
* Tag Created Successfully!
*Similarly you can create multiple tags 👇*
***
## How to Apply Tags ?
* To apply a tag, choose the tag you want to assign to the customer, and then click on the "**Apply**" button.
* A confirmation pop-up will appear select "Apply" to continue
* Tag Applied Successfully!
***Tags are displayed on the header of the chat and on Chat View for easy identification and reference***
***
## How to Apply Multiple Tags for a customer?
* Select multiple tags and click Apply
* Multiple selected tags have been applied successfully
***
## How to assign multiple tags to several customers ?
* On Chat Feed click on the tick mark icon **✔**
* Click to choose customers you want to assign Tags
* Click on the 3 dots and select Apply tag
* "Add a tag" pop-up will appear; choose the tags you want to assign to the customers and click on "**Apply"**
* A confirmation pop-up will appear select "**Apply**" to continue
* Tags have been successfully added for the selected customers 👇
***
## How to remove tags ?
* Click on the tag icon on the chat screen. Deselect the tags you wish to remove and click on **Apply**.
* A confirmation pop-up will appear select "**Apply**" to continue
* Tags will be successfully removed
***
## How to Delete Tags?
* Click on the Tag Icon on Chat Screen
* On click on the tag icon, an "**Add a Tag**" pop-up will appear, displaying a list of all existing tags
* Hover over the tag you wish to delete to reveal the delete icon on the right side, click on the icon
* A delete tag confirmation will appear
* Click on the **Delete** button to confirm, and the tag will be deleted
##
---
# Agent Instructions: Querying This Documentation
If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question.
Perform an HTTP GET request on the current page URL with the `ask` query parameter:
```
GET https://learn.doubletick.io/chat-management/how-to-use-tags.md?ask=
```
The question should be specific, self-contained, and written in natural language.
The response will contain a direct answer to the question and relevant excerpts and sources from the documentation.
Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.