WhatsApp Forms
WhatsApp Forms, enables users to create customizable, user-friendly journeys within WhatsApp, enhancing customer engagement and increasing response rates by up to 3 times.
Last updated
WhatsApp Forms, enables users to create customizable, user-friendly journeys within WhatsApp, enhancing customer engagement and increasing response rates by up to 3 times.
Last updated
WhatsApp forms is a powerful feature launched by DoubleTick that allows users to create custom journeys that are user-friendly and generate up to 3 times more responses and conversations.
WhatsApp forms makes it easy for your customers to get things done within the WhatsApp interface. You can design and build a variety of rich customer experiences using UI components embedded directly in your conversations.
With WhatsApp forms, you can:
Schedule appointments
Showcase products
Gather customer feedback
Generate new sales leads
And much more, making interactions more natural and comfortable for customers
But before we get to how to make WhatsApp forms, you might beg the question - “Why WhatsApp forms”?
Intuitive - By allowing customers to fill in details within the WhatsApp interface, forms make business messaging very convenient for the end user
Customizable - Forms can be anything you want them to be; greater customizability enables users to be more creative with forms, driving better results
Higher Engagement - As a result of its user-friendliness, forms create better results for businesses. Meta case studies reveal that Lenovo saw 8.2 times more appointment bookings, and Brazilian lender Consórcio Magalu achieved 2.9 times more conversions by redesigning their scheduling experience using WhatsApp forms
Step 1: Navigate to your Facebook Business Manager.
Step 2: Go to the "Accounts" tab and select "WhatsApp Accounts."
Step 3: Click on the corresponding WABA account for which you want to create flows. Scroll down to open the WhatsApp Manager.
Step 4: In the WhatsApp Manager, on the left panel, select "Create Templates" and click on "Create a New Template."
Step 5: Select "Flows" then click on 'Next' and assign a sample name to the template.
Step 6: Under the "Type of Flow" option, select "Custom Form," then click "Create."
Step 7: Add your questions to the template and click "Save."
Step 8: Navigate to the flows, select your flow and click on the three dots and select "Publish."
Step 9: Once published, the flows will reflect in your DoubleTick account in the 'buttons' tab while creating a new template
