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      • How to Set Customer Attributes
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      • How to Set Time Delay on Chatbot
      • How to Set Wait Till Action on Chatbot
      • Condition Action In Chat Bot
      • Streamlining Lead Management with Round Robin Agent Assignment Using Bots
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      • Automating WhatsApp messages on DoubleTick on column updates on Google Sheet
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    • How to Update Your Display Name On Facebook Business Account
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    • How To Update the Display Picture (DP) in Facebook Business Manager
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    • Unsupported Message: Understanding WhatsApp API Restrictions and How They Affect Communication
    • What is Frequency Capping
      • How Frequency Capping Works
    • How to Link Your WhatsApp API Phone Number to a Facebook Page
    • How to Use DoubleTick? Product Feature Training Videos
    • How To Resolve META Maintaining Healthy Ecosystem Delivery Error: A Step-by-Step Guide
  • How to Identify and Resolve Duplicate Keywords in Bot Configurations
  • Logging Out A Member From All Devices in DoubleTick
  • How to Use Newline Characters in Template Variables In DoubleTick
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  • Re-Engagement Error While Sending a Message in the Open Reply Window
  • How to Resolve the "Please Fill All Fields" Error in Templates On DoubleTick
  • How To Troubleshoot the "Spam Rate Limit Hit" Error in DoubleTick
  • How to resolve the "404 – File or Directory Not Found" error when exporting an Excel sheet?
  • How To Capture Details Using Webhooks And Condition
  • Understanding the “Only 30 Groups Can Be Created at One Time” Error in DoubleTick
  • Stay Ahead with WhatsApp: Important Updates from Meta
  • Meta Pauses WhatsApp Marketing Messages for U.S. Customers
  • Understanding and Troubleshooting the "New Bot Failure Alert" Email
  • Marketing Message Lite
  • TOPIC WISE VIDEO LIST
    • Page 1
  • How to Integrate QuickSell with DoubleTick
  • Appointment Booking
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  • Benefits of Set Tags Action:
  • Example Scenario:
  1. Bot Studio
  2. Actions

How to Set Tags

Learn to set Tags on DoubleTick to segment customers, personalize interactions, and automate categorization for better engagement and targeted marketing.

PreviousHow to Set Customer AttributesNextHow to Set Time Delay on Chatbot

Last updated 1 year ago

In the realm of automated customer interactions, effective management of customer data is paramount. One powerful tool for enhancing customer engagement and personalization within chatbot flows is the "Set Tags" action. This action allows businesses to assign specific tags to customers based on their interactions, preferences, or other relevant criteria. Let's delve into how this action works with a practical example.

Benefits of Set Tags Action:

  1. Segmentation: Tags enable you to segment your audience based on their interests, behaviors, or demographics, allowing for targeted marketing efforts.

  2. Personalization: With tagged customer profiles, you can deliver personalized experiences, leading to increased engagement and satisfaction.

  3. Automation: The Set Tags action automates the process of categorizing customers, saving time and resources compared to manual tagging.

Example Scenario:

Imagine you're managing a virtual clothing store's chatbot. You want to categorize customers based on their clothing preferences to tailor your marketing efforts accordingly. Here's how you can utilize the "Set Tags" action:

  1. Customer Interaction: A customer interacts with your chatbot, expressing an interest in men's fashion.

  2. Set Tags Action: After the interaction, you implement the "Set Tags" action in your bot flow. You configure it to add the tag "Men's Fashion Enthusiast" to customers who express an interest in men's clothing.

  3. Tag Application: Once the customer expresses their preference, the "Set Tags" action dynamically adds the "Men's Fashion Enthusiast" tag to their profile within your system.

  4. Personalized Engagement: With the tag assigned, you can now personalize the customer's experience. For instance, you can send them targeted promotions, new arrivals in men's fashion, or relevant blog posts.


Click to Learn; How to Create Tags?