Create and Use Quick Replies

Learn to create and use quick replies on DoubleTick. Save time by setting up shortcuts for frequently sent messages, streamlining customer communication.

Checkout our video on How to create and use Quick Replies ? 👇

How to create a Quick Reply in DoubleTick?

To create a quick reply:

• On the left-hand panel and select "Settings."

• Within the settings, navigate to "Quick Reply" to access the quick reply page

• Click on "Add quick reply" button

To add a quick reply, you need to specify two things:

1. Shortcut: A word or phrase that will quickly retrieve this reply.

2. Actual reply message: The content of the reply that will be sent when the shortcut is used.

• Enter both the shortcut and the actual reply message, then click on the "Save" button to store the quick reply.

• The quick reply has been successfully added 👇

To add more quick replies, simply repeat the process outlined : specify the shortcut and the corresponding reply message, then save the new quick reply.

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How to use Quick Reply?

To use a quick reply:

• Open a chat

• Tap "Message," then type "/

• This will display all your quick replies

• Select the desired quick reply. The message will appear in the text input field, ready to be sent

To search for a specific quick reply among multiple ones, type "/" followed by the shortcut word, for example, "/Hi". This will help you quickly find and use the desired quick reply.

Note: Before sending a quick reply, you can edit the message to customize it according to your specific requirements. Quick replies do not support media attachments. They are limited to text-only responses for quick and efficient communication.