# Create and Use Quick Replies

## Checkout our video on How to create and use Quick Replies ? 👇

{% embed url="<https://youtu.be/TFvDegEiXUs>" %}

## How to create a Quick Reply in DoubleTick?

To create a quick reply:

* On the left-hand panel and select "**Settings**."
* Within the settings, navigate to "**Quick Reply**" to access the quick reply page

<div align="left"><figure><img src="https://2303112206-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2F53n17VnOICC1LtDqlENV%2Fuploads%2FtJ1LC0aEMl7vpu4U1R08%2Fimage.png?alt=media&#x26;token=55706aa1-fd68-4d56-bbab-1bb801d7d8a5" alt="" width="563"><figcaption></figcaption></figure></div>

* Click on "<mark style="color:green;">**Add quick reply**</mark>" button <img src="https://2303112206-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2F53n17VnOICC1LtDqlENV%2Fuploads%2FJsTXB2e1rmlZwgMo6lJI%2Fimage.png?alt=media&#x26;token=93f70865-4bb4-44d6-909f-883b65155bbd" alt="" data-size="line">

To add a quick reply, you need to specify two things:

1. **Shortcut**: A word or phrase that will quickly retrieve this reply.
2. **Actual reply message**: The content of the reply that will be sent when the shortcut is used.

<div align="left"><figure><img src="https://2303112206-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2F53n17VnOICC1LtDqlENV%2Fuploads%2FPwDbbqwxIuDq8bvE77pK%2Fimage.png?alt=media&#x26;token=5eaa3a40-7311-4211-a5d0-8643b61f8c7d" alt="" width="563"><figcaption></figcaption></figure></div>

* Enter both the shortcut and the actual reply message, then click on the "<mark style="color:green;">**Save**</mark>" button to store the quick reply.
* The quick reply has been successfully added 👇

<div align="left"><figure><img src="https://2303112206-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2F53n17VnOICC1LtDqlENV%2Fuploads%2FGhCmn4EVVeCXGx9PupHI%2Fimage.png?alt=media&#x26;token=1089ae9b-7489-4880-8b60-12b4018454aa" alt="" width="563"><figcaption></figcaption></figure></div>

\
To add more quick replies, simply repeat the process outlined : specify the shortcut and the corresponding reply message, then save the new quick reply.&#x20;

<div align="left"><figure><img src="https://2303112206-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2F53n17VnOICC1LtDqlENV%2Fuploads%2FBhoPwKlsATGUZXweBllw%2Fimage.png?alt=media&#x26;token=299d6205-638d-41c9-a1cb-4bbcabb59e74" alt="" width="563"><figcaption></figcaption></figure></div>

***

## How to use Quick Reply?

<figure><img src="https://2303112206-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2F53n17VnOICC1LtDqlENV%2Fuploads%2FRe6ZWGCVkWTzbLJD6NJz%2FUntitled%20design%20(8).gif?alt=media&#x26;token=1b090da3-072f-4cce-86d6-4da53205de50" alt=""><figcaption></figcaption></figure>

To use a quick reply:

* Open a chat
* Tap "Message," then type "/
* This will display all your quick replies

<div align="left"><figure><img src="https://2303112206-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2F53n17VnOICC1LtDqlENV%2Fuploads%2FtnG1QKdvIHgwEpqf7Z3i%2Fimage.png?alt=media&#x26;token=39a85236-c2ea-4162-8c2d-bb16a4d96d31" alt="" width="375"><figcaption></figcaption></figure></div>

* Select the desired quick reply. The message will appear in the text input field, ready to be sent

<div align="left"><figure><img src="https://2303112206-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2F53n17VnOICC1LtDqlENV%2Fuploads%2F8x2KbkFB90ltSeJcsIyo%2Fimage.png?alt=media&#x26;token=d2839b78-13ba-4c17-81fa-dd1235ad33e2" alt="" width="375"><figcaption></figcaption></figure></div>

To search for a specific quick reply among multiple ones, type "**/**" followed by the shortcut word, for example, "**/Hi**". This will help you quickly find and use the desired quick reply.

*<mark style="color:green;">**Note: Before sending a quick reply, you can edit the message to customize it according to your specific requirements. Quick replies do not support media attachments. They are limited to text-only responses for quick and efficient communication.**</mark>*

<br>