Troubleshoot Common WhatsApp API Errors
Find solutions for common WhatsApp API errors on DoubleTick, including account restrictions, message undeliverability, and template issues.
Last updated
Find solutions for common WhatsApp API errors on DoubleTick, including account restrictions, message undeliverability, and template issues.
Last updated
Description:
The WhatsApp Business Account has been restricted or disabled for violating a platform policy.
Possible Solutions:
See the document to learn about policy violations and how to resolve them.
Description:
The WhatsApp Business Account associated with the app has been restricted or disabled for violating a platform policy, or we were unable to verify data included in the request against data set on the WhatsApp Business Account (e.g, the two-step pin included in the request is incorrect).
Possible Solutions:
See the document to learn about policy violations and how to resolve them.
Try again. If the error persists, contact
Sending an to a WhatsApp user who has a +91 country calling code (India). Authentication templates currently cannot be sent to WhatsApp users in India.
Template has been paused too many times due to and is now permanently disabled.