# How to Appeal for a Rejected Display Name

This article explains **what to do if Meta rejects your WhatsApp Display Name** and how you can **appeal the rejection** if you believe your Display Name follows Meta’s guidelines.

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### Whe

This article explains **what to do if Meta rejects your WhatsApp Display Name** and how you can **appeal the rejection** if you believe your Display Name follows Meta’s Display name guidelines.

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### When Should You Appeal a Display Name Rejection?

If you have submitted a Display Name and Meta has **rejected it**, you can still appeal **only if**:

* You believe the Display Name **fully follows Meta’s Display Name Guidelines**
* Your business name is **clearly visible on your website**
* Your branding is **consistent across external sources**

👉 If the Display Name genuinely violates guidelines (generic, promotional, misleading, etc.), appealing may not help.

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### Step 1: Log in to Your DoubleTick Account

1. Open a web browser (preferably **Google Chrome**)
2. Go to **web.doubletick.io**
3. Log in using your **registered mobile number**
4. Enter the **OTP** received
5. Once logged in, you will land on the **Chat section**

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### Step 2: Navigate to Manage Channels

1. Hover your cursor on the **left side** of the screen\
   → the navigation panel opens
2. Click on **Settings**
3. Inside Settings, click on Manage Channels

You will now see a list of **all WhatsApp API numbers** connected to your DoubleTick account.

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### Step 3: Select the API Number With the Rejected Display Name

1. Identify the **API number** for which the Display Name was rejected
2. Click on the **three dots (⋮)** next to that API number
3. Click on Update Channel Profile

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### Step 4: Click “Edit on Meta”

1. A **right-hand side panel** will open
2. Locate:
   * **WABA Number Display Name (Visible on WhatsApp)**
3. Click on the **Edit on Meta** button

This will redirect you to a **new browser tab**.

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<figure><img src="/files/W1ihS6vS1xmbnFhTxX25" alt=""><figcaption></figcaption></figure>

### Step 5: Open the Rejected Display Name in WhatsApp Manager

You will now be redirected to **WhatsApp Manager** inside **Facebook Business Manager**.

1. Select the **API number** for which the Display Name was rejected
2. The **Insights** page opens by default
3. Click on the **Profile** tab
4. You will now see the **Rejected Display Name** with its status

### Step 6: Re-enter the Same Display Name to Appeal

1. Click on the **Edit** button below the rejected Display Name
2. **Enter the same Display Name again**\
   (the exact name that was rejected earlier)

📌 Once Meta detects that the same Display Name is being submitted again, **additional fields will appear** for appeal.

### Step 7: Fill in the Appeal Details

You will now be asked to provide the following:

#### 1. Reason for Request

Explain clearly that:

* the Display Name aligns with Meta’s Display Name Guidelines
* your business identity is legitimate and verifiable

**Example:**

> The display name submitted earlier aligns with Meta’s Display Name guidelines.\
> For verification, we are sharing our official website and Facebook page where the business name is clearly mentioned.

#### 2. Business Website URL

Enter the **official website** of your business where:

* the business name is clearly visible
* branding matches the Display Name

#### 3. Facebook Page URL

Enter the **official Facebook Page URL** of the business.

### Step 8: Submit the Appeal

1. Review all the details entered
2. Click on **Submit**
3. The appeal request is now sent to **Meta for review**

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### What Happens After You Submit the Appeal?

* Meta will re-review the Display Name
* Approval or rejection is **entirely Meta’s decision**
* Review timelines are typically **24–48 hours**
* Status will change to:
  * **Approved**
  * **Rejected**
  * **Under Review**

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### Important Notes for DoubleTick Customers

* Appealing does **not guarantee approval**
* Ensure your:
  * website is live and accessible
  * business name is consistent everywhere
  * Display Name is not generic or promotional
* DoubleTick cannot override Meta’s decision but can guide you through the process

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### Summary

If your Display Name is rejected:

1. Log in to **DoubleTick**
2. Go to **Settings → Manage WABA**
3. Open Update Channel ProfileManage Channels
4. Click **Edit on Meta**
5. Re-enter the same Display Name
6. Provide appeal reason, website, and Facebook page
7. Submit and wait for Meta’s response


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