# How to Use Predefined Templates from Meta Business Suite
Many DoubleTick customers face issues when creating new templates for **utility use cases** (such as *Product Shipped, Product Delivered, or Event Reminder*). While you may submit them under the **Utility** category, Meta often re-categorizes them as **Marketing**.
👉 When this happens, you don’t need to create a fresh template again. Instead, you can simply use **Meta’s Predefined Templates** available directly in the **Meta Business Suite**. These are ready-to-use, pre-approved by Meta, and save you the time of waiting for new approvals.
This guide explains, step by step, how you can access and use these predefined templates.
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### 🪜 Step-by-Step Guide
#### **Step 1: Navigate to DoubleTick Homepage**
1. Open your browser and visit [**web.doubletick.io**](https://web.doubletick.io).
2. Log in with your registered account details.
3. On the homepage, click the **FBM Account** button.
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#### **Step 2: Open Template Section**
1. Inside your **FBM**, go to **Message Templates**.
2. You will see two options:
* **Manage Templates**
* **Template Library** (already available, pre-approved ones)
3. 👉 Click on **Template Library**.
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#### **Step 3: Browse Using Filters**
When you open the template library, you’ll notice filters that make it easy to find what you need:
**🏷️ Categories**
* **Utility (126 templates)** – For service updates like order status, delivery, reminders.
* **Authentication (16 templates)** – For OTPs, login confirmations, and verification codes.
**🏠Industries**
* **E-commerce (61 templates)** – Templates for order confirmations, shipping, delivery updates.
* **Financial Services (50 templates)** – Payment reminders, transaction alerts, policy updates.
* **Telecommunication (29 templates)** – SIM activations, recharge reminders, plan renewals.
**⚙️ Features & Categories**
* **Flow (3 templates)** – Templates linked with WhatsApp Flows.
* **Account Updates** – Notify customers about account activity.
* **Call Permissions** – Request permission to contact via phone.
* **Customer Feedback** – Ask for reviews or ratings.
* **Event Reminder** – Remind customers of appointments, events, or webinars.
* **Group Invite Link** – Share group access easily.
* **Order Management** – Inform about order confirmations, shipping, and deliveries.
* **Payments** – Payment confirmations and reminders.
💡 **Tip:** If Meta re-categorizes your custom template (e.g., “Order Shipped” → Marketing), simply filter by **Utility → E-commerce → Order Management** to find a predefined template that’s already approved.
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#### **Step 4: Select and Customize**
1. Click on the predefined template you want to use.
2. You can **preview** it to see the default wording.
3. If allowed, make **minor edits** (like adding your business name or specific details).
* Example: Instead of *“Your order has been shipped”*, you can add *“Your AB Tours order has been shipped”*.
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#### **Step 5: Save and Sync with DoubleTick**
1. Once selected, the template will automatically be added under your WABA.
2. Go back to your **DoubleTick Dashboard**.
3. Open the **Templates Section** → **Sync Templates**.
4. The predefined template will now appear in your DoubleTick account for use in campaigns and customer communication.
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#### **Step 6: Use It in Messaging**
* When sending broadcast campaigns, automated alerts, or one-to-one messages via DoubleTick, choose the newly synced predefined template.
* These templates will work without any risk of rejection since Meta has already approved them.
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### âś… Why Use Predefined Templates?
* **Meta-Approved** → Avoids re-categorization issues.
* **Easy to Access** → Available directly in Business Suite.
* **Saves Time** → No repeated submissions.
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🔑 **Pro Tip for DoubleTick Customers:**\
Always check the **Template Library first** before creating a new template. In most cases, they cover common scenarios like shipping updates, delivery confirmations, payment reminders, and event alerts.
