How to Use Predefined Templates from Meta Business Suite
Many DoubleTick customers face issues when creating new templates for utility use cases (such as Product Shipped, Product Delivered, or Event Reminder). While you may submit them under the Utility category, Meta often re-categorizes them as Marketing.
👉 When this happens, you don’t need to create a fresh template again. Instead, you can simply use Meta’s Predefined Templates available directly in the Meta Business Suite. These are ready-to-use, pre-approved by Meta, and save you the time of waiting for new approvals.
This guide explains, step by step, how you can access and use these predefined templates.
🪜 Step-by-Step Guide
Step 1: Navigate to DoubleTick Homepage
Open your browser and visit web.doubletick.io.
Log in with your registered account details.
On the homepage, click the FBM Account button.
Step 2: Open Template Section
Inside your FBM, go to Message Templates.
You will see two options:
Manage Templates
Template Library (already available, pre-approved ones)
👉 Click on Template Library.
Step 3: Browse Using Filters
When you open the template library, you’ll notice filters that make it easy to find what you need:
🏷️ Categories
Utility (126 templates) – For service updates like order status, delivery, reminders.
Authentication (16 templates) – For OTPs, login confirmations, and verification codes.
🏭 Industries
E-commerce (61 templates) – Templates for order confirmations, shipping, delivery updates.
Financial Services (50 templates) – Payment reminders, transaction alerts, policy updates.
Telecommunication (29 templates) – SIM activations, recharge reminders, plan renewals.
⚙️ Features & Categories
Flow (3 templates) – Templates linked with WhatsApp Flows.
Account Updates – Notify customers about account activity.
Call Permissions – Request permission to contact via phone.
Customer Feedback – Ask for reviews or ratings.
Event Reminder – Remind customers of appointments, events, or webinars.
Group Invite Link – Share group access easily.
Order Management – Inform about order confirmations, shipping, and deliveries.
Payments – Payment confirmations and reminders.
💡 Tip: If Meta re-categorizes your custom template (e.g., “Order Shipped” → Marketing), simply filter by Utility → E-commerce → Order Management to find a predefined template that’s already approved.
Step 4: Select and Customize
Click on the predefined template you want to use.
You can preview it to see the default wording.
If allowed, make minor edits (like adding your business name or specific details).
Example: Instead of “Your order has been shipped”, you can add “Your AB Tours order has been shipped”.
Step 5: Save and Sync with DoubleTick
Once selected, the template will automatically be added under your WABA.
Go back to your DoubleTick Dashboard.
Open the Templates Section → Sync Templates.
The predefined template will now appear in your DoubleTick account for use in campaigns and customer communication.
Step 6: Use It in Messaging
When sending broadcast campaigns, automated alerts, or one-to-one messages via DoubleTick, choose the newly synced predefined template.
These templates will work without any risk of rejection since Meta has already approved them.
✅ Why Use Predefined Templates?
Meta-Approved → Avoids re-categorization issues.
Easy to Access → Available directly in Business Suite.
Saves Time → No repeated submissions.
🔑 Pro Tip for DoubleTick Customers: Always check the Template Library first before creating a new template. In most cases, they cover common scenarios like shipping updates, delivery confirmations, payment reminders, and event alerts.
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