How to Set/Change Display Image for Your DoubleTick API Number
Your WhatsApp display image (or profile picture) helps customers instantly recognize your business when they receive a message from your DoubleTick-powered WhatsApp number.
Keeping this image clear, professional, and correctly sized ensures your communication looks trustworthy and consistent across Meta platforms.
You can upload or update your display image in two ways — directly through the DoubleTick Dashboard or from your Facebook Business Account connected to your API number.
Let’s go through both methods in detail.
📌 Image Requirements
Before uploading your image, make sure it meets the official WhatsApp Business API standards.
Supported file formats
.jpg, .png, .svg
Maximum file size
5 MB
Recommended dimensions
640 × 640 pixels
⚠️ Important: Images that are too large, too small, or in the wrong format may fail to upload or appear blurry once published.
🧰 If Your Image Isn’t the Correct Size
If your logo or image isn’t exactly 640 × 640 pixels, you can easily fix it before uploading.
Option 1: Use ChatGPT to Resize
Simply share your image here and ask:
“Can you resize this image to 640 × 640 pixels for WhatsApp API?”
I’ll adjust it instantly and send you the optimized version.
Option 2: Use the iLoveIMG Resize Tool
If you’d like to do it manually:
Go to iLoveIMG Resize Tool.
Upload your logo or image.
Untick the box that says Maintain aspect ratio.
Enter:
Width: 640
Height: 640
Click Resize Image and download the resized version.
Your image is now ready to upload.
✅ Method 1: Upload via DoubleTick Dashboard
This is the simplest and fastest way to update your display image if you have access to your DoubleTick Dashboard.
Steps:
Log in to your DoubleTick Dashboard.
Navigate to the Settings section.
Click on Manage WABAs (WhatsApp Business Accounts).
⚠️ You’ll need Admin or Owner access to make profile updates.
Find your WABA number (WhatsApp API number).
Click the three dots (⋮) next to it and select Update WABA Profile.
Click the camera icon next to your current display image.
Upload your resized logo (640 × 640 pixels) or take a new photo.
Click Save Changes.
Once saved, the updated logo will appear on your business profile. Changes usually reflect within 5 minutes, but in some cases may take up to a few hours to sync with Meta servers.
💡 Tip: If the new image doesn’t appear immediately, log out and back into your WhatsApp account after an hour to check again.
✅ Method 2: Upload via Facebook Business Account
If you manage your WhatsApp account through Meta Business Manager, you can also update your display image directly in WhatsApp Manager.
Steps:
Log in to your Facebook Business Account (the one connected to your DoubleTick WhatsApp number).
In your DoubleTick Dashboard, open Settings → Manage WABAs.
Again, make sure you have Admin/Owner access.
Next to your WABA number, click the three dots (⋮) and select Go to FBM Account.
This will redirect you to your Meta WhatsApp Manager.
In WhatsApp Manager, go to the Phone Numbers section.
Select your DoubleTick API number.
Click the Profile tab.
Under Profile Photo, click Choose File.
Upload your 640 × 640 pixel image.
Click Save Changes.
That’s it! Your new logo will now update on your WhatsApp Business API profile.
⏱️ Update Time: Profile images usually update within 5 minutes, but Meta’s system may take a few hours to fully propagate the change across WhatsApp’s network.
💡 Troubleshooting & Tips
If your new logo doesn’t appear right away:
Wait for a few hours — image updates are cached and take time to sync.
Ensure the image meets all requirements (format, size, and dimensions).
Avoid uploading images with transparent backgrounds — WhatsApp sometimes displays them incorrectly.
If you still don’t see the update after 24 hours, contact DoubleTick Support for assistance.
🧠 Best Practices for Business Display Images
Use a recognizable logo: It should clearly represent your brand — avoid text-heavy or busy images.
Center your logo: Make sure the main element fits neatly within a circle when cropped.
Stick to your brand colors: Consistency across your website, social media, and WhatsApp helps customers trust your business.
Avoid low-resolution files: Blurry or pixelated images can appear unprofessional.
🧭 Key Takeaway
Your display image is often your customer’s first visual impression of your business on WhatsApp. By keeping it properly sized, clear, and consistent, you ensure that every message sent through your DoubleTick API number reflects professionalism and trust.
Whether you upload it through the DoubleTick Dashboard or your Facebook Business Account, these small steps go a long way in strengthening your brand identity across WhatsApp.
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