Smarter AI Writing Assistance in Your Inbox
DoubleTick now includes smarter AI assistance directly inside the chat composer to help you improve your written responses before sending them to customers. This feature allows you to refine, rewrite, correct, and polish your own text — instead of only generating replies from scratch.
What the Feature Does
With AI assistance, you can now:
Fix spelling and grammar mistakes
Rephrase messages for clarity
Rewrite text more professionally
Adjust tone for customer communication
Clean up typos or informal writing
The AI suggests an improved version of what you typed, while keeping your original meaning intact.
Where This Feature Appears
The feature is built directly into the Inbox composer (where you type messages). You can access AI improvements without switching screens, copying text, or using 3rd-party tools.
How It Works (Step-by-Step)
Type your message in the chat composer
Tap the AI Writing option (Magic Wand icon)
AI generates an improved version of your message
Review the suggestion
Click to apply and send to the customer
You stay in control — AI only suggests improvements, you decide what to send.
Examples of What It Improves
hi sir how cn i halp you
Hi Sir! How can I help you?
send me yr details
Could you please share your details?
u want delivery today or tomorrow?
Would you prefer delivery today or tomorrow?
The improved result sounds clearer, more polite, and professional, while preserving the intent.
Why This Feature Helps
Customer messaging often happens quickly and informally. Typos, grammar issues, and rushed wording can sometimes:
look unprofessional
cause misunderstandings
reduce trust or clarity
slow down conversation
AI writing assistance helps your team: ✔ communicate clearly ✔ sound professional ✔ respond faster ✔ avoid errors ✔ maintain consistent tone
Best Uses for Teams
Teams commonly use this feature to:
clean up quick replies
improve tone for customer-facing messages
rewrite long replies more concisely
fix rushed mobile typing mistakes
polish follow-ups & confirmations
No Setup Required
This feature works automatically for all users. No configuration, no templates, and no approvals required.
Summary
Smarter AI writing in the inbox helps you:
Write better
Write faster
Write professionally
All without changing how you already work in DoubleTick.
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