DoubleTick + Zoho CRM Chrome Extension
We’re excited to introduce a brand-new capability for Zoho CRM users — the DoubleTick Chrome Extension.
This extension bridges the gap between WhatsApp-based communication and CRM workflows, making communication with leads faster, smoother, and more natural.
Why This Matters
Until now, integrating DoubleTick directly inside Zoho CRM required users to be on Zoho’s Enterprise plan due to iframe restrictions. This meant that teams on lower-tier plans couldn’t embed DoubleTick inside Zoho CRM without upgrading.
To remove this dependency and enable a seamless experience for all Zoho CRM users, regardless of plan, we built a Chrome Extension that brings DoubleTick directly into Zoho’s interface without friction.
This enhancement unlocks WhatsApp communication for every Zoho CRM user — no Enterprise upgrade required.
What You Can Do with the Extension
Once installed, the DoubleTick-Zoho Extension lets you initiate WhatsApp chats directly from Zoho CRM. Instead of switching tabs or juggling tools, your team can connect with leads faster from the same screen where deals and contacts are managed.
For sales and support teams that rely on WhatsApp, this dramatically reduces effort and improves response times.
How the Extension Enhances Your Workflow
Once the extension is installed, Zoho CRM gets a new DoubleTick button right next to the existing action buttons along with an Icon on left bottom corner. When you click this button or icon, DoubleTick opens in a small popup window on the same screen — no need to switch tabs, no need to leave Zoho.
You only have to log in once using Firebase authentication, and the extension keeps you logged in for future use. Now, when DoubleTick opens, it takes you to the main Chats Section instead of automatically opening the chat of the lead you are viewing in Zoho. This gives you more control and keeps things consistent across different CRM views.
If you want to message that specific Zoho lead, just follow a quick 3-step process:
Copy the lead’s phone number from Zoho CRM
Click the DoubleTick button
Open New Chat inside DoubleTick, paste the number, and send your message
This flow is easy, fast, and avoids unnecessary switching between tools — making lead communication smoother inside the CRM itself.
Key Highlights
Here’s what you can expect from the extension:
• Quick access from inside Zoho CRM • Seamless popup experience inside CRM • One-time Firebase login • Opens DoubleTick’s main Chats Section, not the lead chat • Manual phone copy → paste → new chat flow • Eliminates tab switching • Boosts productivity in lead management
Who Will Benefit Most
This extension is especially useful for:
✔ Sales teams engaging leads ✔ SDR/BDR teams handling pipelines ✔ Support teams managing post-sales conversations ✔ Service teams coordinating appointments
If your business relies on WhatsApp communication inside Zoho CRM, the productivity benefits are immediate.
How to Get Started
Install from Chrome Web Store:
👉 https://chromewebstore.google.com/detail/doubletick-for-zoho-crm-l/nokfohfbahcopkhiailmggkichakijdb
Login once using Firebase and you're ready to go.
Zoho CRM will automatically show the DoubleTick button where needed.
See It in Action
A walkthrough video is included in the Help Center article.
Final Thoughts
The DoubleTick + Zoho Chrome Extension is designed for teams that live inside CRM and communicate through WhatsApp. By bringing both tools together, we eliminate unnecessary steps and help teams move faster and communicate better.
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