How Customers Respond to Business-Initiated Calls Request

Understanding Call Permission Requests on DoubleTick

When your business sends a call permission request to a WhatsApp user, the user has full control over whether you can call them. This ensures a safe, trusted, and compliant communication experience for both businesses and customers.

DoubleTick now provides two clear response options for customers:

1. ⏳ Temporarily Allow (7 Days)

• The customer grants temporary permission for your business to place outbound WhatsApp calls.

• This permission remains valid for 7 calendar days (168 hours) from the time of approval.

• During this period, your team can place multiple outbound calls (within daily call limits).

• After 7 days, the permission automatically expires, and your team cannot place new calls unless a fresh permission request is approved.

Example: Customer selects Temporarily Allow → Calls are valid for 7 days → After 7 days, permission expires → A new permission request must be sent before calling again.

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2. ❌ Decline

• The customer denies permission for your business to place calls.

• Calls cannot be made until the customer updates their permission or interacts with a new request.

• Even after rejecting, customers can grant permission later if they change their mind.

Example: Customer clicks Decline → Your team cannot call → You may send a new permission request later, following WhatsApp’s allowed limits.

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🔁 How It Works in Practice

1. Your business sends a call permission request template to the customer.

2. The customer chooses one of the two options:

   • Temporarily Allow (7 Days)

   • Decline

3. DoubleTick automatically updates the call permission status on your dashboard.

4. Outbound calls can only be placed if permission is currently active and within WhatsApp’s allowed limits.

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💡 Why This Matters

• Puts customers in control of who can contact them.

• Ensures compliance with WhatsApp’s latest calling policies.

• Helps your team plan outreach efficiently, based on valid permission duration.

By following these guidelines, your business maintains trust and ensures smooth, policy-compliant outbound calling through DoubleTick.