How Customers Respond to Business-Initiated Calls Request
When your business sends a call permission request to a WhatsApp user, the user has full control over whether you can call them. This ensures a safe, trusted, and compliant communication experience.
DoubleTick provides three clear response options for the customer:
1. ✅ Allow Calls
The customer grants permanent permission for your business to place outbound calls.
Calls can be placed immediately after approval.
This is ideal for users who are comfortable receiving calls from your business on an ongoing basis.
Example: Customer clicks Allow Calls → Your team can call anytime without restrictions until the user revokes permission.
2. ⏳ Temporarily Allow (7 Days)
Permission is temporary and lasts 7 calendar days (168 hours) from the time of approval.
During this period, your team can place multiple outbound calls, respecting the daily call limits.
After 7 days, the permission automatically expires, and your team cannot call unless a new permission request is sent.
Example: Customer selects Temporarily Allow → Calls are valid for 7 days → After 7 days, permission expires and you need a new request to call.
3. ❌ Reject
The customer denies permission for your business to place calls.
Calls cannot be placed until the customer updates the permission or interacts with a new request.
Even after rejecting, customers can grant permission later if they change their mind.
Example: Customer clicks Reject → Your team cannot call → You may send a new request later, but only within WhatsApp limits.
How It Works in Practice
Business sends a call permission request template to the customer.
Customer chooses one of the three options: Allow, Temporarily Allow, or Reject.
DoubleTick automatically updates the call permission status.
Calls can be placed only if permission is granted, respecting any limits.
Why This Matters
Gives customers control over who can contact them.
Ensures your business stays compliant with WhatsApp policies.
Helps your team plan outreach efficiently, based on the type and duration of permission.
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