How Customers Respond to Business-Initiated Calls Request
Understanding Call Permission Requests on DoubleTick
When your business sends a call permission request to a WhatsApp user, the user has full control over whether you can call them. This ensures a safe, trusted, and compliant communication experience for both businesses and customers.
DoubleTick now provides two clear response options for customers:
1. ⏳ Temporarily Allow (7 Days)
The customer grants temporary permission for your business to place outbound WhatsApp calls.
This permission remains valid for 7 calendar days (168 hours) from the time of approval.
During this period, your team can place multiple outbound calls (within daily call limits).
After 7 days, the permission automatically expires, and your team cannot place new calls unless a fresh permission request is approved.
Example: Customer selects Temporarily Allow → Calls are valid for 7 days → After 7 days, permission expires → A new permission request must be sent before calling again.
2. ❌ Decline
The customer denies permission for your business to place calls.
Calls cannot be made until the customer updates their permission or interacts with a new request.
Even after rejecting, customers can grant permission later if they change their mind.
Example: Customer clicks Decline → Your team cannot call → You may send a new permission request later, following WhatsApp’s allowed limits.
🔁 How It Works in Practice
Your business sends a call permission request template to the customer.
The customer chooses one of the two options:
Temporarily Allow (7 Days)
Decline
DoubleTick automatically updates the call permission status on your dashboard.
Outbound calls can only be placed if permission is currently active and within WhatsApp’s allowed limits.
💡 Why This Matters
Puts customers in control of who can contact them.
Ensures compliance with WhatsApp’s latest calling policies.
Helps your team plan outreach efficiently, based on valid permission duration.
By following these guidelines, your business maintains trust and ensures smooth, policy-compliant outbound calling through DoubleTick.
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