How to Configure and Register a Webhook in DoubleTick (Step-by-Step Guide)

Webhooks allow DoubleTick to send real-time data to your systems whenever an event happens — for example, when a message is sent, delivered, read, or failed. Many businesses use webhooks to automate workflows, push updates to CRM systems, store event logs, trigger notifications, or hand off data to other tools.

In this guide, we will walk you through the complete process of:

1. Generating a webhook from Bot Studio

2. Registering it using the DoubleTick API Docs

3. Testing and confirming that the webhook works

This article assumes you're using DoubleTick for the first time and provides slow and clear instructions so you can follow along confidently.

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What You Will Need

Before you begin, make sure you have:

✔ A DoubleTick account with Bot Studio access ✔ A valid WABA (WhatsApp Business) number ✔ Access to Postman (or any REST API testing tool)

No coding knowledge is required.

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Step 1: Generate Webhook Credentials in Bot Studio

1. Open the Bot Studio on DoubleTick.

2. Drag the block called “On Webhook Trigger” onto the workflow canvas.

3. As soon as you add it, DoubleTick will generate:

   • A Webhook URL

   • An Authorization Key

These two values are very important because:

• The Webhook URL tells DoubleTick where to send the data

• The Authorization Key ensures only allowed systems can access the webhook

👉 Copy both — we will use them in the registration step.

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Step 2: Go to Webhook Registration Page

1. Open the link: https://docs.doubletick.io/reference/register-webhook

2. Click on “Register a New Webhook”

Here, we are telling DoubleTick what webhook we want to use, for which WABA number, and what kind of events we want to receive.

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Step 3: Paste the Webhook URL

1. In the request body, find the field named URL

2. Paste the Webhook URL copied from Bot Studio

Normally the method here will be POST, so make sure it is set correctly.

Step 4: Add Authorization Header (Required)

This step is important because DoubleTick will not send sensitive data to an unsecured system.

1. Go to the Headers section

2. Click Add New Header

3. Enter the following:

Key:

Authorization

Value: Paste the Authorization Key from Bot Studio

✔ This allows secure transmission of webhook data ✔ Prevents unauthorized access

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Step 5: Choose the Webhook Event

Under Webhook Event, you can choose what type of data you want to receive.

Example: message_status_update → sends events whenever message delivery status changes

Other events may include:

• message received

• message sent

• template status update

• message delivered

• message read

Choose the event that matches your use case.

Step 6: Enter WABA Number & Name

1. Enter your WABA Number in international format Example: +91XXXXXXXXXX

2. Optionally, give the webhook a Name such as:

   test_ctwa_new_6

Naming webhooks helps if you manage multiple business numbers or workflows.

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Step 7: Generate and Copy the cURL Command

Once all details are filled:

1. Click Generate cURL

2. Copy the cURL command that appears on screen

This command is what we will use to register the webhook via Postman.

Step 8: Import cURL into Postman

1. Open the Postman application

2. Click on Import

3. Paste the cURL command in the import box

4. Click Continue

Postman will now create a new request based on the cURL and show you the body, headers, and endpoint.

Step 9: Adjust Authorization in Postman

Postman often adds Basic Authorization automatically, but DoubleTick does not require this for webhook registration.

So:

1. Go to Authorization tab

2. Remove Basic Auth

3. Do not add anything else here — the Authorization Key in headers is enough

Step 10: Test the Webhook Registration

Click Send

If everything is correct, you should receive:

200 OK

This means the webhook has been successfully registered.

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Step 11: Verify the Webhook in DoubleTick

To confirm it is active:

1. Go to DoubleTick

2. Open Settings → Webhooks

3. Look for the webhook name you created Example: test_ctwa_new_6

If it appears, your setup is complete.

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Step 12: Trigger the Webhook (Test Event)

Since in our example we used message_status_update, the webhook will be triggered when message delivery status changes.

To test:

1. Open any chat in DoubleTick

2. Send a test message

3. Wait until message receives status ticks Example:

   • Sent

   • Delivered

   • Read

When the status updates, DoubleTick will send data to your webhook.

1. In Bot Studio, click Capture Response

You should now see structured JSON data appear.

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What You Can Do Next

Once the webhook data is captured, you can:

✔ Trigger automation ✔ Build conditions ✔ Push data to CRMs ✔ Log delivery events ✔ Notify internal systems ✔ Connect with 3rd party tools

This is where webhook-based automation becomes powerful.

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Why Webhooks Are Useful for Businesses

Webhooks help automate workflows such as:

• Updating lead stages

• Notifying sales teams

• Tracking message success

• Measuring campaign performance

• Storing delivery logs

• Triggering workflows in Bot Studio

Without webhooks, these tasks must be done manually.

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