On First Daily Message Trigger in DoubleTick
The On First Daily Message trigger activates when a customer sends their first message within a 24-hour window. It allows you to design customized conversational journeys that feel personal and relevant — without relying on a static welcome message or paid templates.
Unlike the default welcome bot, which only sends a single template message, this trigger gives you complete control to build interactive, multi-step flows right inside Bot Studio.
🎯 Why Use the “On First Daily Message” Trigger?
This new trigger gives you the freedom to make every daily interaction meaningful and efficient.
Here’s how it benefits your business:
💬 Start a personalized flow automatically when a customer initiates their first message of the day.
🌅 Send dynamic daily greetings that feel fresh and engaging.
🛍️ Push offers, updates, or reminders without additional broadcast costs.
💸 Avoid template expenses, since the trigger works within an already open 24-hour messaging window.
🧭 Guide customers instantly to the right team, product, or service based on their intent.
🧩 Leverage conditional logic to personalize experiences based on customer activity, tags, or attributes.
🔁 Trigger once every 24 hours per customer, keeping engagement frequent but not repetitive.
In short, it’s your all-in-one tool for daily engagement, smart automation, and better retention — without extra costs.
💪 Example Use Case: Daily Offers or Tips Broadcast
Use Case: A fashion brand using DoubleTick can set up the “On First Daily Message” trigger to greet customers with a “Style of the Day” message whenever they text the brand.
Example Flow: When a customer sends their first message of the day — whether to check an order or browse products — the bot automatically replies with:
“Good morning, [Name]! 🌸 Here’s today’s exclusive look we think you’ll love! 👗 Tap below to explore our collection.”
The brand can then:
Showcase the featured outfit of the day,
Share a limited-time discount, or
Connect the customer to a stylist instantly.
This approach helps brands re-engage customers daily, spark interest, and increase conversions — all without running separate broadcast campaigns.
⚙️ How to Configure the “On First Daily Message” Trigger
Follow these simple steps to set it up in your DoubleTick dashboard:
Go to Bot Studio Navigate to Bot Studio from your DoubleTick dashboard.
Create a New Bot Click Create New Bot and open the visual flow builder.
Select the Trigger Type From the list of available triggers, choose “On First Daily Message.”
Design Your Flow Add the message or actions you want to perform when the customer sends their first message of the day. You can:
Send text, media, or product catalog showcases
Assign the chat to a sales/support agent
Use conditional logic to tailor responses based on previous activity or tags
Save and Activate Once your flow design is ready, click Save and toggle the bot to Active.
✅ The bot will now automatically trigger your configured flow whenever a customer sends their first message of the day.
🌟 Pro Tip
Use this trigger for daily contextual engagement — whether it’s sending personalized greetings, sharing new arrivals, or guiding customers to your latest offers.
It’s the perfect way to make every customer’s first interaction of the day feel welcoming, valuable, and human.
Start building smarter, more engaging daily flows today with the “On First Daily Message” trigger — only in DoubleTick Bot Studio! 💬✨
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