Breakdown allows you to analyze funnel data in greater detail.
When breakdown is enabled, the report shows results date-wise.
Example:
16 February
Templates Sent: 60 Templates Delivered: 44 Templates Read: 36 CTA Clicked: 14 Messages Received: 10
This helps identify performance trends on specific dates.
Clicking any number in the breakdown opens a detailed report.
The detailed report includes:
Customer name Customer phone number Event timestamps Assigned team member Template name Conversion time between events
You can also open the actual conversation directly from this report.
Each conversation shows a funnel outcome.
Possible outcomes include:
Completed Dropped at Event 2 Dropped at Event 3 Dropped at Event 4
This helps identify where customers stopped progressing in the funnel.
Reports can be exported using the Export button.
The data can be downloaded as an Excel file for further analysis or internal reporting.
Once the funnel is configured, click Save and Update Report.
This saves the report configuration.
The next time you open the report, you only need to change the timeframe to see updated data.
Last updated 5 hours ago
