> For the complete documentation index, see [llms.txt](https://learn.doubletick.io/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://learn.doubletick.io/chat-management/understanding-agent-availability-web-and-android/how-to-check-which-team-members-are-online-or-offline-on-android-while-assigning-a-chat-manually.md).

# How to Check Which Team Members Are Online or Offline on Android While Assigning a Chat Manually

When you assign a chat manually on the Android app, it is important to know which team members are currently available.

The app allows you to check agent availability directly inside the assignment screen. You do not need to open any separate settings page.

This guide explains how to check whether a team member is Online or Offline while assigning a chat.

***

#### <mark style="color:$primary;">**Why This Is Important**</mark>

Assigning a chat to an available agent helps ensure:

* Faster response time
* Better customer experience
* Smooth chat distribution

If you try to assign a chat to someone who is Offline, the system may not allow the assignment.

***

#### <mark style="color:$primary;">**Step-by-Step Guide**</mark>

<figure><img src="/files/T5kcW2LeaJdLcnDqww0f" alt="" width="324"><figcaption></figcaption></figure>

#### <mark style="color:$primary;">**Step 1: Open the Android App**</mark>

Log in and open any conversation from your chat list.

***

#### <mark style="color:$primary;">**Step 2: Tap on “Assign To”**</mark>

Inside the chat screen, tap on the **Assign To** option.

This will open the **Team Member Assigned** dialog.

***

#### <mark style="color:$primary;">**Step 3: View the Available Agents**</mark>

In the Team Member Assigned dialog:

* You will see a list of team members.
* Each name is shown with a circular profile icon (initials or profile picture).
* The system displays agents based on their availability.

***

#### <mark style="color:$primary;">**How Availability Is Displayed**</mark>

* Only agents who are **Online** appear as available for manual assignment.
* Agents who are **Offline** do not appear as available in the list.

This ensures that you can assign chats only to team members who are ready to handle them.

***

#### <mark style="color:$primary;">**What This Means for You**</mark>

While assigning a chat manually:

* If you can see the agent in the list, they are Online.
* If the agent is not visible as available, they are likely Offline.

This real-time filtering helps avoid incorrect assignments and improves overall team efficiency.

***

By checking availability during manual assignment, you ensure conversations are always routed to active and available team members.


---

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