How to Check Which Team Members Are Online or Offline on Android While Assigning a Chat Manually

When you assign a chat manually on the Android app, it is important to know which team members are currently available.

The app allows you to check agent availability directly inside the assignment screen. You do not need to open any separate settings page.

This guide explains how to check whether a team member is Online or Offline while assigning a chat.

Assigning a chat to an available agent helps ensure:

If you try to assign a chat to someone who is Offline, the system may not allow the assignment.

Inside the chat screen, tap on the Assign To option.

This will open the Team Member Assigned dialog.

In the Team Member Assigned dialog:

This ensures that you can assign chats only to team members who are ready to handle them.

While assigning a chat manually:

This real-time filtering helps avoid incorrect assignments and improves overall team efficiency.

By checking availability during manual assignment, you ensure conversations are always routed to active and available team members.

Last updated 1 day ago