Smarter AI Writing Assistance in Your Inbox

DoubleTick now includes smarter AI assistance directly inside the chat composer to help you improve your written responses before sending them to customers. This feature allows you to refine, rewrite, correct, and polish your own text — instead of only generating replies from scratch.

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What the Feature Does

With AI assistance, you can now:

• Fix spelling and grammar mistakes

• Rephrase messages for clarity

• Rewrite text more professionally

• Adjust tone for customer communication

• Clean up typos or informal writing

The AI suggests an improved version of what you typed, while keeping your original meaning intact.

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Where This Feature Appears

The feature is built directly into the Inbox composer (where you type messages). You can access AI improvements without switching screens, copying text, or using 3rd-party tools.

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How It Works (Step-by-Step)

1. Type your message in the chat composer

2. Tap the AI Writing option (Magic Wand icon)

3. AI generates an improved version of your message

4. Review the suggestion

5. Click to apply and send to the customer

You stay in control — AI only suggests improvements, you decide what to send.

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Examples of What It Improves

Original (User Draft)	Improved (AI Suggestion)
hi sir how cn i halp you	Hi Sir! How can I help you?
send me yr details	Could you please share your details?
u want delivery today or tomorrow?	Would you prefer delivery today or tomorrow?

The improved result sounds clearer, more polite, and professional, while preserving the intent.

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Why This Feature Helps

Customer messaging often happens quickly and informally. Typos, grammar issues, and rushed wording can sometimes:

• look unprofessional

• cause misunderstandings

• reduce trust or clarity

• slow down conversation

AI writing assistance helps your team: ✔ communicate clearly ✔ sound professional ✔ respond faster ✔ avoid errors ✔ maintain consistent tone

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Best Uses for Teams

Teams commonly use this feature to:

• clean up quick replies

• improve tone for customer-facing messages

• rewrite long replies more concisely

• fix rushed mobile typing mistakes

• polish follow-ups & confirmations

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No Setup Required

This feature works automatically for all users. No configuration, no templates, and no approvals required.

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Summary

Smarter AI writing in the inbox helps you:

• Write better

• Write faster

• Write professionally

All without changing how you already work in DoubleTick.