If you are seeing messages such as:
Business eligibility payment issue
Unsupported Post Request
it means that the Partners/BSP connected to your WhatsApp API have been revoked or removed.
This removal typically happens when someone from your internal team makes changes inside your Facebook Business Manager (FBM) or WhatsApp settings.
Once the Partner/BSP is removed, WhatsApp stops responding, causing the eligibility error.
📍 What Should You Do When You Face This Error?
Step 1 — Take a Screenshot
Take a clear screenshot of the chat where:
✔ The red error message is visible
✔ The customer conversation can be identified
(The screenshot above is a good example.)
Step 2 — Send the Screenshot to DoubleTick Support
Share the screenshot to our official support WhatsApp number:
📞 +91 83568 49474
While messaging, briefly mention:
✔ You are facing an Unsupported Post Request / Eligibility error
✔ The error is showing inside the chat
You can also reach out to your respective Account Manager if assigned.
Step 3 — A 15-Minute Support Call Will Be Scheduled
Once our team receives your screenshot:
✔ We will review the issue
✔ A 15-minute fix call will be scheduled
During this call, our team will:
✔ Reconnect the required Partners/BSP
✔ Upgrade the server and BSP configuration
This fixes the issue permanently and restores API messaging.
🧩 Why is a Call Needed?
Because the fix must be done inside your Facebook Business Manager (FBM) — access is required to restore the partner settings.
📦 What You Need to Have Ready Before the Call
To ensure the fix is completed in one go, please keep the following ready:
✔ Logged into your DoubleTick Account (Owner access)
✔ Logged into your Facebook Business Manager (FBM)
↳ The FBM linked to your WhatsApp API
Partner/BSP removed by someone from your team
Unsupported Post Request / Eligibility errors
Messaging restored, no error
